Guest Experience Ambassador

Mandarin Oriental; Abu Dhabi; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

MOstay programme

Wellbeing & health benefits

Retirement plans

Learning & development

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Guest Experience Ambassador to join our Front Office team. You will deliver personalized services to hotel guests, coordinate with Culinary and Butler teams for in-room amenities, and ensure memorable stays in line with LQA standards.

The role requires excellent interpersonal skills, a guests-first mindset, the ability to anticipate needs, and a professional luxury service approach.

Qualifications

• Excellent interpersonal and communication skills.
• Guest-centric mindset with passion for personalised experiences.
• Proactive, attentive, and responsive to guest needs.
• Fluent English; additional languages are advantageous.

Responsibilities

• Provide personalized services to guests, including in-room amenity delivery and special occasion setup.
• Coordinate with Culinary and Butler teams to ensure timely delivery of amenities and requests.
• Liaise with Guest Relations and Front Office to obtain and share relevant guest information for tailored service.
• Maintain knowledge of hotel promotions, products, services, VIP arrivals and events to answer guest inquiries.
• Demonstrate a creative and proactive approach to service, creating memorable moments for guests.

Skills

Excellent interpersonal communication

Guest-centric mindset

Proactive

Team collaboration

English proficiency

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Guest Experience Ambassador to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About The Job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Guest Experience Ambassador is responsible for providing personalized services to hotel guests such as in room amenity delivery, special occasion creation and set up all with a friendly and caring manner according to policies and procedures and LQA standards. The Guest Experience Ambassador reports to the Front Office Manager.

As Guest Experience Ambassador, you will be responsible for the following duties:

• Remain readily available to assist with any matter related to ensuring a pleasant, personalized, and memorable stay for hotel guests.
• Coordinate closely with the Culinary Department and Butler Service Team to ensure the seamless and timely delivery of in-room amenities and guest requests.
• Liaise with Guest Relations and Front Office to obtain and communicate relevant guest information, ensuring personalized service and seamless guest experiences.
• Maintain comprehensive knowledge of hotel promotions, products and services, VIP arrivals, special occasions, and upcoming events to confidently respond to guest enquiries and requests.
• Demonstrate a creative, imaginative, and proactive approach to service, anticipating guest needs and creating memorable experiences and meaningful magic moments.

As Guest Experience Ambassador, We Expect From You

• Excellent interpersonal and communication skills, with the ability to engage confidently and professionally with guests from diverse backgrounds.
• Strong guest-centric mindset with a genuine passion for creating personalized and memorable experiences.
• Proactive, attentive, and highly responsive to guest needs, with the ability to anticipate requirements and exceed expectations.
• Creative and energetic, with the ability to create meaningful Magic Moments and deliver personalized service.
• Ability to multitask, prioritize, and remain composed under pressure in a fast-paced luxury hospitality environment.
• Strong team player with the ability to collaborate effectively with various hotel departments to ensure seamless guest experiences.
• Driven, dynamic, positive, and enthusiastic personality with a high level of professionalism.
• Excellent command of written and spoken English; knowledge of additional languages would be an advantage.
• Professional appearance and demeanour, with a strong understanding of luxury service standards and guest confidentiality.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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