Luxury Guest Experience Agent – UAE National

Dorchester Collection; Dubai; On-site; AED 45,000 - 73,000; Full time

Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Meals Allowance

Private Medical Insurance

Life Insurance

Flight allowance

Job summary

Dorchester Collection in Dubai is seeking a Guest Experience Agent (UAE National only) for ONE & AVA at Palm Jumeirah. This entry-level role welcomes residents with ultra-luxury service, coordinating front-of-house operations and ensuring seamless guest journeys.

Ideal candidates bring strong communication, emotional intelligence, and a polished presence. The program supports career growth through our renowned learning academy, with a commitment to diversity and inclusion.

Qualifications

• 0-2 years of experience in guest relations, customer service, or front office operations.
• Entry-level position to launch your career in hospitality.
• Impeccable communication skills, emotional intelligence, discretion, and integrity.

Responsibilities

• Serve as a primary day-to-day contact for residents, welcoming them warmly and delivering ultra-luxury service standards.
• Assist with daily front-of-house operations alongside Lobby Hosts, Concierge, and Doormen for a seamless guest journey.
• Coordinate arrivals, departures, check-ins/check-outs, and escort residents with professionalism.
• Maintain comprehensive resident preference profiles to ensure personal touches at every touchpoint.
• Respond promptly and empathetically to requests and feedback, escalating complex matters when needed.
• Ensure a pristine, welcoming ambiance in lobby and amenity spaces.

Skills

Guest relations

Customer service

Front office operations

Communication skills

Emotional intelligence

Discretion and integrity

Job description

Dorchester Collection in Dubai is seeking a Guest Experience Agent (UAE National only) for ONE & AVA at Palm Jumeirah. This entry-level role welcomes residents with ultra-luxury service, coordinating front-of-house operations and ensuring seamless guest journeys.

Ideal candidates bring strong communication, emotional intelligence, and a polished presence. The program supports career growth through our renowned learning academy, with a commitment to diversity and inclusion.