Guest Experience Agent

Tourism Investment Assets - Sole Proprietorship L.L.C; United Arab Emirates; Presencial; AED 67.000 - 89.000; Jornada completa

Descripción de la vacante

Anantara Hotels & Resorts at Desert Islands Resort & Spa by Anantara invites a Guest Relations Associate to join our luxury team. You will welcome guests, assist with requests, and ensure a warm, memorable arrival experience at a premier resort.

The role requires excellent communication and customer service, a friendly attitude, and strong English skills. You will collaborate across departments to deliver flawless guest experiences and uphold our high service standards.

Formación

• Previous experience in a similar role within hospitality is an advantage.
• Excellent communication and customer service skills.
• Friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.
• Professional appearance and the ability to work well in a team.

Responsabilidades

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Conocimientos

Guest relations

Customer service

Communication

Teamwork

Descripción del empleo

Job Location: Desert Islands Resort & Spa by Anantara Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we've made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

Key Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Requirements

• Previous experience in a similar role within the hospitality industry is an advantage.
• Excellent communication and customer service skills.
• A friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are an advantage.
• Professional appearance and the ability to work well in a team.