Guest Engagement Manager

Paramount Hotel Dubai; Dubai; On-site; AED 290,000 - 424,000; Full time

Job summary

Paramount Hotel Dubai is seeking a Guest Engagement Manager to lead the Front Stage Cast and ensure memorable guest journeys. You will act as the primary contact for VIPs, manage guest preferences, and collaborate with Front Office, F&B, Culinary, and Housekeeping to deliver seamless experiences.

The role requires 3+ years in a luxury hotel (front office/guest relations), 2+ years of managerial experience, and strong OPERA PMS knowledge. Excellent English and leadership skills are essential.

Qualifications

• Minimum 3 years’ experience in a luxury hotel, ideally within Front Office or Guest Relations.
• Minimum 2 years’ managerial or supervisory experience.
• Degree qualification from a recognised hotel or business school.
• Strong knowledge of OPERA PMS.
• Excellent spoken and written business English.
• Experience working in a multicultural luxury hospitality environment.

Responsibilities

• Lead and inspire the Guest Engagement team to deliver exceptional service.
• Act as a key point of contact for VIPs, special attention and long-stay guests.
• Anticipate guest preferences and ensure personalised experiences throughout the Paramount journey.
• Manage guest feedback, complaints and reviews with care, speed and professionalism.
• Ensure VIP rooms and suites are fully prepared ahead of arrival.
• Work closely with Front Office, F&B, Culinary, Housekeeping and other departments to deliver seamless guest experiences.
• Identify opportunities to promote hotel facilities, services and relevant upselling opportunities.
• Analyse guest reviews and feedback to identify trends and drive continuous improvement.
• Drive strong guest engagement while supporting Paramount DISCOVERY experiences and enrolments.
• Maintain appropriate staffing levels and develop a high-performing Guest Engagement Cast.
• Bring creativity and fresh ideas to enhance the lobby and overall guest experience.

Skills

Leadership

Guest relations

Communication

Staff management

Education

Degree in hospitality

Tools

OPERA PMS

Job description

At Paramount Hotel Dubai, every Star has a story—and we’re looking for a Guest Engagement Manager who knows how to make every chapter of that journey memorable.

As part of our Front Stage Cast, you’ll be responsible for creating meaningful connections with our guests before, during and after their stay. From VIP arrivals and personalised preferences to guest feedback and memorable moments, you’ll help ensure every Star receives the attention and experience that defines Paramount.

What you’ll be doing:

• Lead and inspire the Guest Engagement team to deliver exceptional service
• Act as a key point of contact for VIPs, special attention and long-stay guests
• Anticipate guest preferences and ensure personalised experiences throughout the Paramount journey
• Manage guest feedback, complaints and reviews with care, speed and professionalism
• Ensure VIP rooms and suites are fully prepared ahead of arrival
• Work closely with Front Office, F&B, Culinary, Housekeeping and other departments to deliver seamless guest experiences
• Identify opportunities to promote hotel facilities, services and relevant upselling opportunities
• Analyse guest reviews and feedback to identify trends and drive continuous improvement
• Drive strong guest engagement while supporting Paramount DISCOVERY experiences and enrolments
• Maintain appropriate staffing levels and develop a high-performing Guest Engagement Cast
• Bring creativity and fresh ideas to enhance the lobby and overall guest experience

What we’re looking for:

• Minimum 3 years’ experience in a luxury hotel, ideally within Front Office or Guest Relations
• Minimum 2 years’ managerial or supervisory experience
• Degree qualification from a recognised hotel or business school
• Strong knowledge of OPERA PMS
• Excellent spoken and written business English
• Strong guest relations, communication and leadership skills
• Experience working in a multicultural luxury hospitality environment

If you’re passionate about creating connections, anticipating needs and turning great service into unforgettable experiences, this is your opportunity to take centre stage.

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