Guest Relations Executive

Kerzner International; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

The Meydan Hotel in Dubai is seeking a Guest Relations Executive to welcome guests, handle inquiries, and deliver a seamless VIP experience from arrival to departure.

You will coordinate with internal departments, maintain guest records, and ensure personalized service while upholding five-star standards across the front office and concierge teams.

Qualifications

• Minimum High School Graduate.
• 2 years in a similar five-star hotel.
• Hotel Management graduate or Front Office certification.
• Strong customer service orientation.
• Excellent communication and interpersonal skills.
• Proficiency in English; additional languages a plus.
• Teamwork and proactive approach.

Responsibilities

• Welcomes guests and addresses inquiries to ensure memorable experiences.
• Coordinates with internal departments and VIP guests.
• Maintains accurate guest records and delivers personalized service.
• Ensures VIP amenities and room blocking per preferences.
• Prepares reports and verifies Opera traces.
• Assists in daily front-office operations.
• Supports Concierge, Room Service and Housekeeping for VIP status.
• Monitors upcoming VIP bookings and occasions.
• Ensures welcome drinks and towels for arriving guests.

Skills

Communication

Customer Service

Problem Solving

Hospitality Experience

Front Office

Education

High School Diploma

Hotel Management Certification

Tools

Opera PMS

Job description

Situated at the heart of Dubai's world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlookingone ofthe world's most iconic horse racing destinations, our hoteloffersexceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

A Guest Relations Executive is responsible for welcoming guests, addressing inquiries, and ensuring a smooth and memorable guest experience from arrival to departure. This role involves handling requests and complaints, coordinating with internal departments, maintaining accurate guest records, and delivering personalized service, especially for VIP guests. To perform effectively, the employee should have strong communication, customer service, and problem-solving skills, along with experience in hospitality or front-office operations.

Key Responsibilities

• Understands the company's objectives and standards of the company applying them on the job daily.
• Achieves the customers' expectations and performance targets of the department.
• Possesses a warm & friendly approach to other team members and a positive sharing of workloads, skills & knowledge.
• Holds an impeccable personal grooming as per The Meydan Hotel Standards.
• Prepares and reviews all necessary reports for the day.
• Ensures blocking the rooms for all arriving VIP guests, based on their preferences.
• Prepares amenities requisition on daily basis and ensure the amenity cost is being always controlled.
• Ensures all Opera traces are being checked.
• Verifies Show Rooms daily, and performs hotel show around when required
• Coordinates with Concierge regarding VIP transportation requests
• Coordinates with Room Service, Housekeeping for the placement of amenities according to VIP status.
• Checks physically all pre-allocated VIP arrival rooms and makes sure that amenities are placed according to VIP status.
• Ensures that all occasion setups are done as per hotel standard and guest request.
• Views all future VIP bookings for the following 3 days ensuring that the VIP status is updated, comments as well as the preferences
• Ensures that all arrival guests upon check in receive welcome drink and towel.
• Performs courtesy calls for in-house guests to ensure their stay is up to their expectations.
• Prepares the letters according to the VIP status, apology letters, and group check in letters.
• Assist in daily FO operation, if required.

Skills, Experience & Educational Requirements

• Minimum High School Graduate
• 2 years in similar position in a five-star hotel.
• Hotel Management graduate or Front Office operations certification .
• Strong Strong orientation towards customer service
• Highly organized and proactive
• Initiative and Commitment to Achieve
• Effective Communication
• Problem solving and decision making
• Teamwork
• Interpersonal skills
• Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.