Growth Strategist | Customer Success & Implementation

Remotedxb; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Remotedxb in Dubai seeks a proactive Customer Success professional to onboard new clients, understand their business objectives, and tailor Workana ON solutions to match their needs.

You will assist with implementation, configure tools such as WhatsApp Business, Google Business Profile, CRM and automation, monitor client accounts, review performance indicators, and document learnings to contribute to product improvements.

Qualifications

• Experience in Customer Success, Account Management, implementation, consulting, or Growth.
• Ability to understand business needs quickly.
• Knowledge of digital marketing, WhatsApp Business, and Google Business Profile.
• Familiarity with CRM and automation tools.
• Experience with no-code platforms.
• Strong oral and written communication skills.
• Hands-on approach and ability to work autonomously.

Responsibilities

• Perform onboarding for new clients.
• Understand client business, objectives, and challenges.
• Configure and adapt Workana ON solutions to client needs.
• Assist clients with implementation and setup.
• Configure tools such as WhatsApp Business, Google Business Profile, CRM, and automation.
• Monitor client accounts and review indicators.
• Document learnings and product feedback.
• Identify opportunities for improvement and standardization.

Skills

Customer Success

Account Management

Implementation

Consulting

Growth

Business acumen

Digital marketing

WhatsApp Business

Google Business Profile

CRM

Automation

No-code platforms

Communication skills

Autonomy

Tools

CRM

Automation tools

No-code platforms

WhatsApp Business

Google Business Profile

Job description

Responsibilities

• Perform onboarding for new clients
• Understand client business, objectives, and challenges
• Configure and adapt Workana ON solutions to client needs
• Assist clients with implementation and setup
• Configure tools such as WhatsApp Business, Google Business Profile, CRM, and automation
• Monitor client accounts and review indicators
• Document learnings and product feedback
• Identify opportunities for improvement and standardization

Requirements

• Previous experience in Customer Success, Account Management, implementation, consulting, or Growth
• Ability to understand business needs quickly
• Knowledge of digital marketing, WhatsApp Business, and Google Business Profile
• Familiarity with CRM and automation tools
• Experience with no-code platforms
• Strong oral and written communication skills
• Hands‑on approach and ability to work autonomously

Preferred Qualifications

• Experience working with SMEs
• Knowledge of growth marketing and lead generation
• Experience with digital transformation processes
• Test & learn mindset

About the Company

Workana is a platform for freelancers and businesses to connect and find talent across LATAM.