Groups, Conference and Events Coordinator | Waldorf Astoria Dubai Palm Jumeirah

Hilton; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A leading hospitality company seeks a Groups Conferences and Events Coordinator to manage group bookings and ensure seamless event execution. The ideal candidate will have experience in event coordination, strong organizational skills, and a proactive approach to guest service.

Qualifications

• Minimum 2-3 years of experience in event coordination or similar role.
• Strong writing and reporting skills for event documentation.

Responsibilities

• Manage group bookings, conferences, and event operations.
• Coordinate and assist with planning and execution of events.
• Support billing and payment processes for events.

Skills

Communication

Organizational Skills

Time Management

Problem Solving

Tools

Event Management Software

Job description

What are we looking for

A Groups Conferences and Events Coordinator serving the Waldorf Astoria Hotels and Resorts brand is dedicated to providing exceptional service to our Guests and collaborating effectively with Team Members. The ideal candidate should possess the following skills, behaviors, and values:

• Minimum 2-3 years of experience in event coordination, sales, or a similar hospitality role within a luxury hotel or upscale environment.
• Proven ability to manage multiple event logistics, including space planning, catering, AV requirements, and room setups.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with corporate clients, event planners, and suppliers.
• Excellent organizational skills with keen attention to detail, ensuring all event details are managed efficiently and accurately.
• Ability to work effectively in a team and collaborate with departments such as Food & Beverage Operations and Front Office.
• A proactive approach to problem-solving and guest service, ensuring events run smoothly and client expectations are exceeded.
• Familiarity with event management software and tools, with the ability to learn new systems quickly.
• Strong time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Flexibility to work varied hours, including weekends, evenings, and holidays, depending on event schedules.
• Knowledge of hospitality industry standards and practices, especially in events and group bookings.
• Ability to handle high-pressure situations with professionalism and grace.
• Strong writing and reporting skills, particularly for event documentation and client feedback follow-up.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided business and leisure travelers with exceptional service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Our Team Members are central to this mission.

The Groups Conference & Events (GC&E) Coordinator supports the efficient planning and flawless execution of group bookings, conferences, and events within the hotel. This role requires a responsible and proactive approach to ensure seamless event coordination.

What will I be doing

As a GC&E Coordinator, you will assist in managing group bookings, conferences, and event operations. Your main focus is to ensure a smooth process from inquiry to event execution, emphasizing operational efficiency and guest satisfaction. Your responsibilities include:

• Responding promptly to customer inquiries regarding group bookings, conferences, and events, providing relevant information and answering questions.
• Coordinating and assisting with the planning and execution of group events, conferences, and meetings, ensuring all client specifications are accurately captured.
• Supporting the organization and scheduling of site inspections to showcase the hotel's event facilities and capabilities to potential clients.
• Communicating with Food & Beverage, Banqueting, and Operations teams to meet all event-related requirements such as room setups, AV needs, and catering.
• Maintaining an up-to-date event diary and space availability to ensure efficient use of hotel facilities and smooth workflow for bookings.
• Providing support during events to ensure smooth execution, addressing any issues, and responding to guest requests as needed.
• Assisting with post-event follow-up, gathering client feedback, and evaluating event success to improve future offerings.
• Supporting billing and payment processes, ensuring contracts, deposits, and payments are handled according to hotel policies.
• Ensuring all event materials, such as signage and collateral, are prepared and in place before the event.
• Assisting with reporting on event performance, sales, and client feedback to contribute to departmental improvements.

EOE/AA/Disabled/Veterans

Required Experience:

IC