Group Reservations Specialist

Novotel Hotels; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Novotel Hotels in the UAE Abu Dhabi is seeking a reservations specialist to handle enquiries for group bookings, quote and contract confirmed bookings, and manage payments with prepayment deadlines and billback instructions.

You will input group details into the PMS, liaise with sales to load groups and manage negotiated rates, and ensure bills are balanced and filed for accounting. This role requires accuracy, teamwork, and strong communication skills.

Qualifications

• Previous experience in hotel reservations or similar position.
• Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills.
• Strong interpersonal and problem-solving abilities

Responsibilities

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings, ensuring both are completed within standard process time.
• Manage payments for each group – prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each group’s departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the sales to prepare series contracts, load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates, pick up and release reports for weekly and monthly updates.
• Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.

Skills

Customer communication

Organizational skills

Teamwork

Problem solving

Tools

Opera Cloud

Job description

Novotel Hotels in the UAE Abu Dhabi is seeking a reservations specialist to handle enquiries for group bookings, quote and contract confirmed bookings, and manage payments with prepayment deadlines and billback instructions.

You will input group details into the PMS, liaise with sales to load groups and manage negotiated rates, and ensure bills are balanced and filed for accounting. This role requires accuracy, teamwork, and strong communication skills.