Group Reservations Specialist

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotels Middle East is seeking a reservations coordinator to handle group inquiries, quote bookings, and load groups into the PMS. You will coordinate with clients, manage contracts and payments, and ensure accurate record-keeping for smooth group travel operations.

Responsibilities include balancing invoices, updating sales with group details, and assisting the sales team with event timings and negotiated rates.

Qualifications

• Previous experience in hotel reservations or similar position.
• Good knowledge of Opera Cloud systems.
• Confidence with dealing with incoming calls/emails.
• Ability to work alone and as part of a team.
• Strong organisational skills. Strong interpersonal and problem-solving abilities.

Responsibilities

• Handle enquiries by email or telephone for group bookings.
• Quote and contract confirmed bookings, ensuring both are completed within standard process time.
• Manage payments for each group – prepayment deadlines and billback instructions.
• Follow up with clients for rooming lists and input ahead of groups arrival.
• Balance and check out group bills upon each group’s departure.
• Follow up with clients within agreed release dates and cancellation deadlines for sales updates and release unsold rooms accordingly.
• Work with the sales to prepare series contracts, load groups into the PMS and manage negotiated rates.
• Keep copies of bills and contracts organised and safely stored for accounting purposes.
• Prepare sales updates, pick up and release reports for weekly and monthly updates.
• Support the sales team with any additional information (dinner time, breakfast time etc) for the weekly operations meeting.

Skills

Customer service

Communication

Teamwork

Organisation

Tools

Opera Cloud

Job description

AccorHotels Middle East is seeking a reservations coordinator to handle group inquiries, quote bookings, and load groups into the PMS. You will coordinate with clients, manage contracts and payments, and ensure accurate record-keeping for smooth group travel operations.

Responsibilities include balancing invoices, updating sales with group details, and assisting the sales team with event timings and negotiated rates.