Ground Operations Procedures Lead

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Etihad Airways is seeking a documentation-focused professional to support the creation and maintenance of Cargo and ground operations manuals, bulletins and local procedures from its Abu Dhabi hub. You will work on GOM, PM-CG and related documents in line with UAE GCAA regulations and internal policies.

You will develop procedures for new aircraft types, conduct gap analyses, manage access to documentation platforms, and support audits and trainings for Etihad and third-party personnel.

Qualifications

• Bachelor’s degree in Aviation Management or Business Administration required.
• 5+ years of experience in aviation, preferably in airline operations or ground operations.

Responsibilities

• Assist in creating, maintaining and updating the Ground Operations Manual (GOM) and related documentation.
• Develop, document and communicate local aircraft handling and servicing procedures for new aircraft types.
• Conduct gap analyses to align documentation with regulations and standards.
• Maintain user credentials for documentation access platforms and manage access requests.
• Conduct documentation user and access reviews and report to Airport Managers.
• Update station information and communicate changes to airports and stakeholders.
• Support audits by regulatory, corporate and industry bodies.
• Provide feedback to line manager on policy progress and issues related to station start-ups and changes to ground handling providers.
• Arrange and deliver ground operations training for Etihad and third-party personnel.
• Assist Cargo Procedures with cargo operations documentation tasks as needed.

Education

Bachelor’s degree in Aviation Management or Business Administration

Job description

Etihad Airways is seeking a documentation-focused professional to support the creation and maintenance of Cargo and ground operations manuals, bulletins and local procedures from its Abu Dhabi hub. You will work on GOM, PM-CG and related documents in line with UAE GCAA regulations and internal policies.

You will develop procedures for new aircraft types, conduct gap analyses, manage access to documentation platforms, and support audits and trainings for Etihad and third-party personnel.