Procedures Controller - Cargo

SmartRecruiters, Inc.; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Etihad Airways is seeking a documentation-focused professional to support the creation and maintenance of Cargo and ground operations manuals, bulletins and local procedures from its Abu Dhabi hub. You will work on GOM, PM-CG and related documents in line with UAE GCAA regulations and internal policies.

You will develop procedures for new aircraft types, conduct gap analyses, manage access to documentation platforms, and support audits and trainings for Etihad and third-party personnel.

Qualifications

• Bachelor’s degree in Aviation Management or Business Administration required.
• 5+ years of experience in aviation, preferably in airline operations or ground operations.

Responsibilities

• Assist in creating, maintaining and updating the Ground Operations Manual (GOM) and related documentation.
• Develop, document and communicate local aircraft handling and servicing procedures for new aircraft types.
• Conduct gap analyses to align documentation with regulations and standards.
• Maintain user credentials for documentation access platforms and manage access requests.
• Conduct documentation user and access reviews and report to Airport Managers.
• Update station information and communicate changes to airports and stakeholders.
• Support audits by regulatory, corporate and industry bodies.
• Provide feedback to line manager on policy progress and issues related to station start-ups and changes to ground handling providers.
• Arrange and deliver ground operations training for Etihad and third-party personnel.
• Assist Cargo Procedures with cargo operations documentation tasks as needed.

Education

Bachelor’s degree in Aviation Management or Business Administration

Job description

Participate in the creation, maintenance and updating of the Etihad Cargo Services Manual (CSM), Etihad Cargo Bulletins, Process Manual Cargo (PM-CG), local operating procedures and other related documentation as required, in accordance with international regulations and standards governing air cargo transportation, UAE GCAA regulations and Etihad internal policies. Contribute to the Etihad Ground Operations Manual (GOM) and associated ground operations documentation.

Accountabilities

• Support the development of the Ground Operations Manual (GOM) and related documentation, including all applicable safety and security standards and requirements.
• Develop, document and communicate general and applicable local level aircraft handling and servicing procedures, including research of appropriate aircraft handling and servicing procedures in readiness for the introduction of new aircraft types.
• Conduct and record gap analyses to support the alignment requirements of Ground Operations documentation with applicable regulations and standards.
• Maintain and monitor user credentials for documentation access platforms, for external ground operations users across the global airports network, ensuring all creation/deletion requests are performed promptly and confirmed to the applicable Airport Managers.
• Conduct documentation user and access reviews, sharing statistics with Airport Managers and coordinating user creation and deletions as required.
• Update and communicate station information changes to applicable airports and stakeholder departments.
• Support departmental preparation for regulatory, corporate and industry audits.
• Provide appropriate feedback to line manager on progress and any issues relating to policies, procedures and tasks associated with station start-ups and ground handling service provider changes.
• Arrange and deliver ground operations training to Etihad and third-party service provider personnel as operationally required and according to individual training authorisation.
• Support Manager Cargo Procedures with delegated cargo operations documentation-related tasks, as and when required.

Qualifications

Education & Experience

• Bachelor’s degree qualified, preferably in Aviation Management, Business Administration
• Previous aviation industry experience within the airline operations or ground operations preferably min 5 years experience

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.