Governance-Driven Technical Delivery Lead

Trust Technical Services LLC; Abu Dhabi; On-site; AED 200,000 - 280,000; Full time

Benefits offered by this job

UAE Residence Visa

Health Insurance

Job summary

Trust Technical Services LLC in Abu Dhabi is seeking an experienced Technical Delivery Manager to establish and enforce a structured governance framework across the complete technical delivery lifecycle—from requirements and design through deployment, testing and handover. The role emphasizes accountability for incident management, RCA, CAPA and continuous improvement of delivery quality.

The successful candidate will lead cross-functional technical teams, enforce SOPs and quality gates, manage

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology or a related technical discipline
• Approximately 8–12+ years of relevant technical experience, including significant responsibility for technical delivery or engineering teams
• Demonstrated experience leading technical teams on complex, multi-site or enterprise technology projects
• Strong background in systems integration and technical project delivery
• Experience reviewing technical configurations, integrations, deployments and testing
• Strong experience with technical quality assurance and delivery governance
• Experience establishing and enforcing SOPs, checklists, quality gates and technical controls
• Strong knowledge of configuration management and change-control practices
• Demonstrated experience conducting Root Cause Analysis and implementing CAPA
• Experience managing critical technical incidents and client escalations
• Strong client-facing experience, including leading technical meetings with senior client stakeholders
• Experience working in high-pressure environments where technical accuracy and operational discipline are critical

Responsibilities

• Establish and maintain a governance framework across the complete technical delivery lifecycle: Requirement → Design → Configuration → Peer Review → Internal Validation → Deployment → Testing → Quality Check → Client/UAT → Handover → Support
• Ensure critical activities do not progress to the next stage until the required technical and quality checks have been completed
• HOLD and exercise the authority to stop, reject or delay technical work from progressing to the client when mandatory technical, quality or procedural requirements have not been satisfied
• Lead incident, error and escalation management for significant technical incidents or client escalations
• Own and report against KPIs for technical delivery quality
• Establish, enforce and continuously improve SOPs, checklists, quality gates and technical controls
• Review technical configurations, integrations, deployments and testing prior to client exposure
• Drive Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) following significant technical failures
• Prepare and technically control client meetings, ensuring readiness and closing avoidable gaps in advance
• Plan ahead for upcoming deployments, milestones and resource requirements to ensure the team is prepared in advance

Skills

Leadership of technical teams

Client-facing communication

Incident, error & escalation mgmt

RCA & CAPA

Education

8–12+ years of relevant technical experience

Job description

Trust Technical Services LLC in Abu Dhabi is seeking an experienced Technical Delivery Manager to establish and enforce a structured governance framework across the complete technical delivery lifecycle—from requirements and design through deployment, testing and handover. The role emphasizes accountability for incident management, RCA, CAPA and continuous improvement of delivery quality.

The successful candidate will lead cross-functional technical teams, enforce SOPs and quality gates, manage