Delivery Lead: Client Delivery & Governance

Creatio; Dubai; On-site; AED 446,000 - 670,000; Full time

Job summary

Creatio in Dubai, United Arab Emirates, seeks a Delivery Lead to ensure the successful execution of client engagements and internal implementation projects under Delivery Assurance contracts.

You will combine portfolio management with delivery governance, using expert knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every delivered solution is technically sound and aligned with client needs.

Qualifications

• Proven experience in program/portfolio management across multiple projects.
• Ability to conduct high-level solution estimations and guide teams in applying best practices.
• Strong client-facing and stakeholder management skills, including communication at CxO level.
• Structured thinking, flexibility, and strong result orientation.
• Fluent English (required); additional languages are an advantage.

Responsibilities

• Serve as a product knowledge carrier within the Delivery Assurance portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.
• Proactively advise clients and partners on optimal solution approaches, configurations, and platform capabilities.
• Ensure delivery consistency by promoting Creatio best practices across all projects.
• Oversee multiple client engagements and internal implementation projects within the Delivery Assurance portfolio.
• Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.
• Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.
• Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go- live.
• Act as the key contact for client executives under Delivery Assurance contracts.
• Provide portfolio-level visibility and transparency to stakeholders through governance meetings and reporting.
• Work in close collaboration with Delivery Assurance Architects to validate both technical and functional aspects of solutions.
• Identify risks across the portfolio and drive mitigation strategies.
• Capture lessons learned, ensure their integration into the Center of Delivery Excellence framework, and mentor team members and partners.

Skills

Portfolio management

Stakeholder management

CxO communication

Structured thinking

Client-facing

Fluent English

Job description

Creatio in Dubai, United Arab Emirates, seeks a Delivery Lead to ensure the successful execution of client engagements and internal implementation projects under Delivery Assurance contracts.

You will combine portfolio management with delivery governance, using expert knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every delivered solution is technically sound and aligned with client needs.