Global Wellness Operations Director

Fairmont Hotels & Resorts; Dubai; Sur place; AED 400 000 - 700 000; Plein temps

Résumé du poste

Raffles Hotels & Resorts in Dubai is seeking a Director, Wellness Operations to lead spa, fitness and wellness across the portfolio. Based in Dubai, you will partner with regional teams and hotel leadership on pre-openings, renovations and ongoing operations.

You will drive commercial performance, implement brand standards, and develop programmes, menus and experiences that align with the Raffles and Fairmont wellness visions.

Qualifications

• Senior experience within luxury hotel spa and wellness operations.
• Experience supporting multiple hotels, pre-openings or renovation projects.
• Strong commercial understanding of spa and wellness performance.
• Experience implementing operational standards, training and service concepts.
• International luxury hospitality experience desirable.
• Degree or relevant professional qualification preferred.

Responsabilités

• Support the operational performance and development of spa, fitness and wellness across Raffles & Fairmont hotels.
• Ensure the wellness visions, standards and guest experiences are implemented across the portfolio.
• Support hotel teams in reviewing commercial and operational performance, including revenue, productivity, payroll, utilisation and other KPI’s.
• Support pre-openings from planning through launch, including operating models, staffing, training, menus, systems and guest journey.
• Support renovations and repositioning projects, ensuring wellness concepts are practical and commercially sustainable.
• Conduct operational reviews and property visits, identifying priorities and next actions.
• Support the development and implementation of treatment menus, wellness programmes, experiences and retail strategies.
• Work with hotels to establish staffing structures, productivity expectations and routines.

Connaissances

Spa operations

Multi-hotel experience

Commercial spa performance

Operational standards & training

Luxury hospitality experience

Formation

Degree or professional qualification

Description du poste

Raffles Hotels & Resorts in Dubai is seeking a Director, Wellness Operations to lead spa, fitness and wellness across the portfolio. Based in Dubai, you will partner with regional teams and hotel leadership on pre-openings, renovations and ongoing operations.

You will drive commercial performance, implement brand standards, and develop programmes, menus and experiences that align with the Raffles and Fairmont wellness visions.