Chief Wellness Operations - Luxury Hospitality

Fairmont Hotels & Resorts; Dubai; On-site; AED 500,000 - 800,000; Full time

Job summary

Fairmont Hotels & Resorts in Dubai seeks a Director of Wellness Operations to lead operational delivery of spa, fitness and wellness across Raffles & Fairmont properties. Based in Dubai, you will guide pre-openings, renovations and new openings with regional teams and hotel leadership from planning to delivery.

The role emphasizes strong commercial oversight, guest experience standards and brand alignment, with experience in luxury hospitality highly desirable. International exposure preferred.

Qualifications

• Senior experience in luxury hotel spa and wellness operations.
• Experience supporting multiple hotels, pre-openings or renovations.
• Strong commercial understanding of spa and wellness performance.

Responsibilities

• Support operational performance and development of spa, fitness and wellness across Raffles & Fairmont hotels.
• Ensure wellness visions and guest experiences are implemented across the portfolio.
• Review commercial and operational performance including revenue and KPI metrics.
• Support pre-openings from planning through launch, staffing, menus and systems.
• Assist renovations and repositioning to align with brand vision and operations.
• Identify priorities and drive follow-through with hotel teams.
• Develop and implement wellness menus, programmes and retail strategies.
• Establish staffing structures, productivity expectations and operating routines.

Skills

Luxury spa operations

Multi-hotel support

Commercial performance

Training & standards

Education

Relevant degree/qualification

Job description

Fairmont Hotels & Resorts in Dubai seeks a Director of Wellness Operations to lead operational delivery of spa, fitness and wellness across Raffles & Fairmont properties. Based in Dubai, you will guide pre-openings, renovations and new openings with regional teams and hotel leadership from planning to delivery.

The role emphasizes strong commercial oversight, guest experience standards and brand alignment, with experience in luxury hospitality highly desirable. International exposure preferred.