Global VIP Strategy & Growth Director

EyeSpy Recruitment; Dubai; On-site; AED 800,000 - 1,100,000; Full time

Job summary

EyeSpy Recruitment has a Global Director of VIP position for a crypto-native iGaming operator in Dubai. You will own the VIP program end to end, from player upgrades and retention to communications across email, live chat, WhatsApp and Telegram.

This is a build-the-function role, not just managing a queue. You are a commercial operator first, with a track record leading VIP/HNW teams, and you will shape strategy, segmentation, and bonus discipline with strong coaching and cross-functional

Qualifications

• Proven leader of VIP or high-net-worth teams, not just an individual contributor.
• Ability to navigate tradeoffs between LTV, retention, and short-term margin.
• Fluent with dashboards and KPIs; able to interpret cohort charts.
• Experience in iGaming or sportsbook preferred; crypto-native context a plus.

Responsibilities

• Lead and coach the VIP team across all channels (email, chat, messaging).
• Own the commercial engine: upgrade logic, segmentation, bonus discipline, and offer guardrails.
• Own the player experience with consistency and context across touchpoints.
• Oversee the tooling stack and drive real adoption, not lip service.
• Represent VIP to executives, flag risk, defend margin, and shape monetisation strategy.

Skills

VIP/HNW experience

Leadership

Commercial judgment

Dashboards/KPIs

Cross-functional influence

iGaming/Sportsbook experience

Job description

EyeSpy Recruitment has a Global Director of VIP position for a crypto-native iGaming operator in Dubai. You will own the VIP program end to end, from player upgrades and retention to communications across email, live chat, WhatsApp and Telegram.

This is a build-the-function role, not just managing a queue. You are a commercial operator first, with a track record leading VIP/HNW teams, and you will shape strategy, segmentation, and bonus discipline with strong coaching and cross-functional