Global Director of VIP

EyeSpy Recruitment; Dubai; On-site; AED 800,000 - 1,100,000; Full time

Job summary

EyeSpy Recruitment has a Global Director of VIP position for a crypto-native iGaming operator in Dubai. You will own the VIP program end to end, from player upgrades and retention to communications across email, live chat, WhatsApp and Telegram.

This is a build-the-function role, not just managing a queue. You are a commercial operator first, with a track record leading VIP/HNW teams, and you will shape strategy, segmentation, and bonus discipline with strong coaching and cross-functional

Qualifications

• Proven leader of VIP or high-net-worth teams, not just an individual contributor.
• Ability to navigate tradeoffs between LTV, retention, and short-term margin.
• Fluent with dashboards and KPIs; able to interpret cohort charts.
• Experience in iGaming or sportsbook preferred; crypto-native context a plus.

Responsibilities

• Lead and coach the VIP team across all channels (email, chat, messaging).
• Own the commercial engine: upgrade logic, segmentation, bonus discipline, and offer guardrails.
• Own the player experience with consistency and context across touchpoints.
• Oversee the tooling stack and drive real adoption, not lip service.
• Represent VIP to executives, flag risk, defend margin, and shape monetisation strategy.

Skills

VIP/HNW experience

Leadership

Commercial judgment

Dashboards/KPIs

Cross-functional influence

iGaming/Sportsbook experience

Job description

Global Director of VIP | iGaming (Crypto-Native)

Own the VIP program end to end at one of the fastest-moving crypto-native iGaming operators in the market.

This isn't a "run the team" job. It's a build-the-function job.

You will own how the highest-value players in the business are talked to, upgraded, retained, and rewarded — across every channel, every shift, every market. The team is in place. The tooling is in place. What we need is a leader who can raise the bar on all of it: commercial judgement, coaching quality, communication standards, bonus discipline, segmentation logic, and cross-functional influence.

If you've run VIP or high-net-worth relationship books before — in iGaming, sportsbook, private banking, luxury, or another high-touch premium vertical — and you're ready to own a P&L-relevant function rather than manage a queue, read on.

What you'll own

• The team. Performance, coaching, quality reviews, hiring, structure, shift design. You set the standard for tone, empathy, professionalism, and proactivity — then you make it stick.
• The commercial engine. Upgrade logic, segmentation, bonus-granting discipline, and the calculation frameworks your agents defend every offer against. No improvisation.
• The player experience. Consistency and context-awareness across email, live chat, WhatsApp, and Telegram — regardless of which agent picks up the conversation.
• The tooling stack. Real adoption, not lip service. The team uses what's in front of them, properly.
• The commercial narrative. You represent VIP to the exec team with judgement — flagging risk, defending margin, and shaping strategy alongside Monetisation and BI.

Who you are

• A commercial operator first — you understand the tradeoffs between hold, LTV, retention, and short-term margin, and you know when they conflict.
• A proven leader of people — you've built and coached VIP or HNW-facing teams, not just been the top individual on one.
• Fluent with dashboards and KPIs — not a data scientist, but nobody has to explain a cohort chart to you twice.
• Track record with high-value individuals — iGaming preferred, but private banking, luxury retail, concierge, or comparable high-touch premium client backgrounds welcome.
• iGaming or sportsbook experience strongly preferred.

What's on offer

• Global remit. Real ownership. Genuine influence at the top table.
• A crypto-native operator moving faster than the market, with commercial ambition to match.
• Competitive base + performance-linked upside, benefits, and flexibility around location.