VIP Accounts Lead — Data-Driven Client Relations

Remote DXB; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Momentum Corporate Services in Abu Dhabi is seeking a VIP Operations Coordinator to manage VIP accounts, coordinate requests, and maintain records. You will liaise with Payments, Risk, CRM, Product, and Compliance to ensure seamless service delivery and uphold compliance.

The role requires bilingual Arabic-English communication, strong Excel skills, and experience with CRM systems to analyze player behavior and retention.

Qualifications

• Experience in customer operations, account support, or client services.
• Strong organizational and administrative skills with high attention to detail.
• Advanced proficiency in Microsoft Excel.
• Comfortable working with data, reports, and CRM systems.
• Excellent written and verbal communication skills.
• Proactive, reliable, and able to manage multiple priorities.
• Commercial awareness and interest in player behavior and retention.
• Bilingual Arabic-English communicator.

Responsibilities

• Support the Head of VIP with day-to-day management of VIP accounts.
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers.
• Maintain accurate records of VIP activity, preferences, incentives, and communications.
• Assist with VIP reporting, performance tracking, and player segmentation.
• Liaise with internal teams such as Payments, Risk, CRM, Product, and Compliance to ensure seamless service delivery.
• Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies.
• Handle inbound VIP queries professionally and efficiently.
• Support onboarding of new VIP players and transitions between segments.
• Build and maintain relationships with VIPs to keep them engaged.
• Support critical operational needs beyond regular business hours when required.

Skills

Customer operations

Account support

Client services

Organizational skills

Verbal communication

Written communication

Multitasking

Bilingual Arabic-English

Tools

CRM systems

Microsoft Excel

Job description

Momentum Corporate Services in Abu Dhabi is seeking a VIP Operations Coordinator to manage VIP accounts, coordinate requests, and maintain records. You will liaise with Payments, Risk, CRM, Product, and Compliance to ensure seamless service delivery and uphold compliance.

The role requires bilingual Arabic-English communication, strong Excel skills, and experience with CRM systems to analyze player behavior and retention.