Global Travel Ticketing & Reservations Supervisor

Acwa China; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

Acwa China is seeking a Ticketing & Reservations Agent in the United Arab Emirates to manage domestic and international flight bookings, accommodations, and ground transport for employees. You will ensure policy compliance and cost efficiency while handling inquiries and issuing tickets via leading GDS platforms.

The role requires familiarity with Amadeus, Sabre, or Galileo, strong communication, and ability to work shifts including nights, weekends, or holidays.

Qualifications

• High school diploma or equivalent; a degree or certification in Travel & Tourism or related field is preferred.
• IATA Certification in Travel & Tourism.

Responsibilities

• Handle all aspects of employee travel arrangements including flights, accommodations, and ground transport.
• Coordinate domestic and international flight bookings to employees.
• Issue, reissue, and cancel tickets through GDS platforms (Amadeus, Sabre, Galileo) as requested.
• Ensure travel arrangements comply with policy and cost limits.
• Provide fare quotes and route options to travellers.
• Work with finance/admin on invoicing and documentation.
• Support travel inquiries via phone, email, or internal ticketing systems.
• Liaise with airlines and vendors to resolve issues and delays.

Skills

Customer service mindset

Excellent communication

Shift flexibility

Education

High School Diploma or equivalent

Travel & Tourism degree or certification (preferred)

Tools

Amadeus

Galileo

Sabre

Job description

Acwa China is seeking a Ticketing & Reservations Agent in the United Arab Emirates to manage domestic and international flight bookings, accommodations, and ground transport for employees. You will ensure policy compliance and cost efficiency while handling inquiries and issuing tickets via leading GDS platforms.

The role requires familiarity with Amadeus, Sabre, or Galileo, strong communication, and ability to work shifts including nights, weekends, or holidays.