Global Travel & Ticketing Lead

Acwa Power; United Arab Emirates; On-site; AED 50,000 - 80,000; Full time

Job summary

ACWA Power in the United Arab Emirates is seeking a Ticketing and Reservations Agent to manage domestic and international travel bookings for employees, covering flights, accommodation and ground transport. The role ensures compliance with travel policies and cost efficiency.

You will issue and adjust tickets via GDS platforms, provide fare quotes, and support inquiries, changes and invoicing in collaboration with finance and admin teams.

Qualifications

• 0-2 years of experience in travel ticketing.
• Corporate or Travel Management Company experience preferred.
• Familiarity with at least one GDS (Amadeus, Sabre, Galileo).

Responsibilities

• Handle all aspects of employee travel arrangements including flights, accommodations, ground transportation and related documentation.
• Coordinate domestic and international flight bookings to employees with accuracy and timeliness.
• Issue, reissue and cancel tickets through GDS platforms (Amadeus, Sabre, Galileo) per requests and guidelines.
• Ensure travel arrangements align with policy, cost limits and preferred vendors.
• Assist employees with inquiries, changes and cancellations, offering solutions as required.
• Provide accurate fare quotes and route options to travelers.

Skills

Communication

Customer service

GDS familiarity

Multitasking

Team player

Education

High school diploma or equivalent

Travel & Tourism degree/certification

IATA Certification in Travel & Tourism

Tools

GDS platforms

Job description

ACWA Power in the United Arab Emirates is seeking a Ticketing and Reservations Agent to manage domestic and international travel bookings for employees, covering flights, accommodation and ground transport. The role ensures compliance with travel policies and cost efficiency.

You will issue and adjust tickets via GDS platforms, provide fare quotes, and support inquiries, changes and invoicing in collaboration with finance and admin teams.