Air Ticketing Specialist: Dubai Reservations & Ticketing

IIQAFGROUP; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

IIQAF Group of Companies in Dubai is seeking an Air Ticketing Executive to manage airline reservations, ticket issuance, and travel arrangements. You will handle international bookings, provide fare quotes, and assist customers with changes and documentation.

The ideal candidate knows airline ticketing procedures, GDS systems (Amadeus/Sabre/Galileo), and international travel requirements. Previous airline or travel agency experience is a plus in a fast-paced environment.

Qualifications

• Bachelor's degree or diploma in Travel and Tourism, Aviation Management, Hospitality, or related field preferred.
• Experience as Air Ticketing Executive, Airline Ticketing Agent, Travel Consultant or Reservations Executive is an advantage.
• Practical knowledge of airline reservation and ticketing procedures.
• Familiarity with GDS platforms such as Amadeus, Sabre, or Galileo.

Responsibilities

• Handle domestic and international flight reservations, bookings, and airline ticket issuance.
• Process air ticket bookings, reissuance, cancellations, refunds, and itinerary modifications.
• Search and compare airline fares, flight schedules, routes, and available travel options.
• Prepare accurate airfare quotations based on customer preferences, travel dates, and budgets.
• Assist customers with flight reservations, ticket confirmations, travel itineraries, and booking inquiries.
• Operate Global Distribution Systems (GDS) for airline reservations and ticketing.
• Calculate airfares, taxes, surcharges, penalties, and applicable service fees.
• Provide information about baggage allowances, check-in requirements, airline policies, and travel regulations.
• Coordinate with airline representatives and travel partners regarding ticketing issues and reservation requests.
• Manage ticket reissuance, date changes, name corrections, and refund requests per airline policies.
• Verify passenger details, passport information, visa requirements, and other travel documents.
• Maintain booking records, passenger information, and ticketing documentation.
• Monitor flight schedule changes, cancellations, and delays and communicate updates to customers.
• Handle customer complaints and resolve ticketing-related issues professionally.
• Ensure compliance with fare rules, ticketing regulations, and company procedures.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Education

Bachelor's or diploma in Travel & Tourism / Aviation Management / Hospitality

Tools

Amadeus

Sabre

Galileo

Job description

IIQAF Group of Companies in Dubai is seeking an Air Ticketing Executive to manage airline reservations, ticket issuance, and travel arrangements. You will handle international bookings, provide fare quotes, and assist customers with changes and documentation.

The ideal candidate knows airline ticketing procedures, GDS systems (Amadeus/Sabre/Galileo), and international travel requirements. Previous airline or travel agency experience is a plus in a fast-paced environment.