Student Success Center Officer

Universitätsklinikum Bonn; Sharjah; On-site; AED 134,000 - 201,000; Full time

Job summary

Universitätsklinikum Bonn is seeking a Student Success Officer to provide guidance, follow-up, and supportive interventions to students to boost academic progress and retention through graduation.

You will implement early-alert procedures, coordinate with academic and administrative units, and help deliver orientation and student success activities. Strong communication in Arabic and English and a degree in a related field are essential.

Qualifications

• Bachelor’s degree in higher education administration or a related field.
• Additional qualifications in academic advising preferred.

Responsibilities

• Provide guidance and support to students and help identify challenges affecting success.
• Follow up with students showing indicators of difficulty or declining performance.
• Implement early-alert and intervention procedures per Center programs.
• Develop and monitor individual student support plans with University units.
• Refer students to advising, counseling, learning resources, and career services.
• Maintain records, collect data, and prepare periodic reports.

Skills

Student Communication Skills

Guidance & Advising

Student Service

Follow-up & Case Management

Organization & Time Management

Teamwork

Problem Solving

Data Collection & Analysis

Report Writing

Confidentiality

Arabic & English Proficiency

Education

Bachelor's degree in Higher Education Administration or related field

Additional qualifications in academic advising preferred

Tools

University Information Systems

Job description

Job Description:

The Student Success Officer provides support, guidance, and follow-up services to students to enhance their academic progress, engagement, retention, and overall success through graduation. The position supports the implementation of Student Success Center programs, follows up with students at risk, and coordinates with relevant academic and administrative units to facilitate appropriate support.

Responsibilities

• Provide guidance and support to students and assist them in identifying challenges that may affect their academic success.
• Follow up with students who demonstrate indicators of academic difficulty or declining performance.
• Implement early-alert and intervention procedures in accordance with approved Center programs and policies.
• Develop and monitor individual student support plans in coordination with relevant University units.
• Refer students to appropriate University services and resources, including academic advising, counseling, learning resources, and career services.
• Monitor student progress and maintain regular communication to ensure effective utilization of support services.
• Support the delivery of orientation and transition programs for new students.
• Assist in organizing and delivering workshops, programs, and activities that develop student skills and promote success.
• Coordinate with colleges and faculty members regarding students requiring follow-up or additional support.
• Maintain accurate and up-to-date records of student cases, programs, and activities.
• Collect student feedback and data and prepare required periodic reports.
• Contribute to measuring student satisfaction with Center services and identifying opportunities for improvement.
• Support student success surveys, awareness campaigns, and related initiatives.
• Maintain student confidentiality and comply with University policies and procedures.
• Assist in organizing Center events and promoting student participation.
• Monitor appointments, referrals, and follow-up actions and ensure cases are appropriately closed in accordance with established procedures.
• Work collaboratively with the Student Success Center team to achieve the Centers objectives.
• Perform other related duties as assigned by the Director.

Qualifications

Bachelors degree in Higher Education Administration, Student Affairs, Psychology, Counseling, Management, or a related field. Additional qualifications or training in academic advising or student support services are preferred.

Experience

2–4 years of relevant experience in higher education, student affairs, academic advising, or student support services. Experience in direct student engagement and implementation of student programs and initiatives is preferred.

Skills & Competencies

• Student Communication Skills
• Guidance & Advising
• Student Service
• Follow-up & Case Management
• Organization & Time Management
• Teamwork
• Problem Solving
• Basic Data Collection & Analysis
• Report Writing
• University Information Systems
• Confidentiality
• Arabic & English Proficiency