Global Service Operations Leader — Healthcare P&L

GE; Abu Dhabi; On-site; AED 600,000 - 1,000,000; Full time

Job summary

GE seeks a seasoned EAGM Service Operations General Manager to lead service delivery across the EAGM region, driving customer experience, service quality and P&L success. This role requires building a future-ready delivery strategy with standardized processes, KPIs, and governance across multiple LCTs, while balancing global standards with market execution.

The candidate will champion Lean, safety, and high-performance culture, guiding a large, multi-regional team and collaborating with Global

Qualifications

• Bachelor's degree or higher in a relevant field.
• MBA or Master’s preferred for senior leadership roles.
• Proven experience leading large-scale service delivery and P&L ownership.

Responsibilities

• Lead the development and execution of the EAGM service delivery strategy in alignment with enterprise priorities.
• Drive service quality, customer experience, and operational performance across regions.
• Build and implement standard service processes, tools, and KPIs across LCTs.
• Lead and develop regional service leaders, ensuring accountability and continuous improvement.
• Collaborate with Global Markets Operation, Finance, HR, and Quality to ensure aligned strategy and execution.

Skills

Leadership

Lean management

Cross-functional leadership

Customer focus

Change management

Financial acumen

Education

Bachelor's degree (BA/BS)

Master’s/MBA

Job description

GE seeks a seasoned EAGM Service Operations General Manager to lead service delivery across the EAGM region, driving customer experience, service quality and P&L success. This role requires building a future-ready delivery strategy with standardized processes, KPIs, and governance across multiple LCTs, while balancing global standards with market execution.

The candidate will champion Lean, safety, and high-performance culture, guiding a large, multi-regional team and collaborating with Global