Regional Service Operations GM: Customer Experience & P&L

GE HealthCare; Abu Dhabi; On-site; AED 900,000 - 1,300,000; Full time

Job summary

GE HealthCare in Abu Dhabi seeks an experienced EAGM Service Operations General Manager to lead service delivery across the EAGM region, driving customer experience, service quality, and financial performance. The role requires a strategic, enterprise-minded leader with lean discipline and cross-functional collaboration. You will balance global standardization with market execution in a multi-region setting.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Extensive experience in Healthcare Services, Service delivery, Technical Operations, OTR or supply chain management.
• 10+ years of senior level sales management, product, and/or general management experience.
• Fluency in English is required.

Responsibilities

• Lead development and execution of EAGM service delivery strategy and operating model.
• Drive customer experience, service quality, and P&L performance across regions.
• Align with Global Markets and cross-functional leaders to standardize processes.
• Improve field/remote productivity and cost efficiency through lean practices.
• Oversee governance, performance metrics, and continuous improvement initiatives.

Skills

Strategic leadership

P&L management

Cross-functional leadership

Lean management

Education

Bachelor's degree (BA/BS)

MBA/Master's preferred

Job description

GE HealthCare in Abu Dhabi seeks an experienced EAGM Service Operations General Manager to lead service delivery across the EAGM region, driving customer experience, service quality, and financial performance. The role requires a strategic, enterprise-minded leader with lean discipline and cross-functional collaboration. You will balance global standardization with market execution in a multi-region setting.