Global Partner Performance Manager

Amazon; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Amazon is seeking a Partner Performance Manager to drive partner success and operational excellence, focusing on customer experience and compliance. The role requires leadership to manage complex operations and data-backed decision making in a fast-paced environment.

Fluency in Italian is required. You will interact with stakeholders across levels, support procurement activities, and travel internationally approximately 30% of the time.

Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing.
• Experience analyzing data to assess performance drivers.
• Experience in client or vendor facing roles with relationship management and negotiation.

Responsibilities

• Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
• Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession; Sharing operational and quality best practice across the Amazon Customer Service network
• Support contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
• Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimize for customer experience, security, and compliance aspects
• Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations
• Demonstrate ownership, not shying away from rolling up your sleeves to get things done
• Significant international travel required (roughly 30%)

Skills

Data analysis

Relationship management

Negotiation

Education

Bachelor's degree in management, business administration, economics, engineering, or marketing

Job description

Amazon is seeking a Partner Performance Manager to drive partner success and operational excellence, focusing on customer experience and compliance. The role requires leadership to manage complex operations and data-backed decision making in a fast-paced environment.

Fluency in Italian is required. You will interact with stakeholders across levels, support procurement activities, and travel internationally approximately 30% of the time.