Partner Performance Manager

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Amazon seeks a Partner Performance Manager in Dubai to drive partner success, operational excellence, and compliance across external partnerships, delivering customer-centric programs and collaborating with internal teams.

The role requires leadership in complex operations, data-driven decision making, and the ability to influence across the organization; travel about 30% is expected. Italian fluency is required for this role.

Qualifications

• Bachelor’s degree in management, business or engineering with data-analysis experience.
• Strong leadership, stakeholder management and decision-making skills.
• Experience in vendor relations and contract negotiations.

Responsibilities

• Build strong relationships with stakeholders and Customer Service vendors to identify and solve problems.
• Lead all Customer Service operations with a focus on customer obsession and delivery.
• Share best practices across the Amazon Customer Service network.
• Support procurement activities: vendor strategy, scoping, RFPs, pricing, and contracts.
• Create governance and standards for privacy, security, and compliant processes.
• Ensure security compliance and lead business continuity and new implementations.
• Show ownership and hands-on problem solving.
• Travel ~30% internationally.

Skills

Leadership

Data analysis

Vendor management

Negotiation

Stakeholder management

Education

Bachelor's degree

Job description

Job Description

As a Partner Performance Manager you will be responsible for driving partner success and operational excellence, compliance, creating an Amazonian culture with external partners, implementing new programs and collaborating with Amazon internal teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a diverse group of stakeholders and requires a self-directed individual with strong attention to detail and great organizational skills.

The successful candidate has strong leadership skills to manage complex operations in an environment with complex legal regulation. They will draw from previous work experience in contact center operations, possess the ability to multitask, are ready to make data-backed decisions in a high-stakes, high-speed environment. They will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. They demonstrate the ability to think big and influence across all levels of an organization, possess strong business judgment and have a sincere passion and obsession for customers.

**Note: Candidates must be able to speak, write, and read fluently in Italian.**

Key job responsibilities

• Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyse and solve problems
• Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession
• Sharing operational and quality best practice across the Amazon Customer Service network
• Support contact centre procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
• Based on EU and global data privacy regulation, develop and implement standards, mechanisms and create governance to simplify complex processes and optimise for customer experience, security, and compliance aspects
• Ensure compliance to Amazon security standards and develop business continuity plans and project manage new implementations
• Demonstrate ownership, not shying away from rolling up your sleeves to get things done
• Significant international travel required (roughly 30%)

Basic Qualifications

• Bachelor's degree in management, business administration, economics, engineering, marketing Experience analysing data and best practices to assess performance drivers

Preferred Qualifications

• Experience in client or vendor facing roles with a focus in relationship management and negotiation skills Experience aggregating and analysing internal and external campaign metrics to assess performance drivers and identify insights

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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