Global Logistics Client Manager: Strategy, Service & Growth

TALENTMATE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is seeking a customer service leader in the United Arab Emirates to help shape the future of global supply chain and logistics. You’ll drive customer experience improvements in a technology-driven environment.

You’ll work with smart warehousing, autonomous delivery, and innovative technology, supporting cross-border operations while aligning with a diverse, people-first culture. This role emphasizes collaboration and data-driven decision making.

Qualifications

• Experience in customer service roles.
• Ability to improve customer experience through data-driven decisions.
• Strong collaboration with product, technology and operations.

Responsibilities

• Strategy optimization and execution to improve customer experience.
• Manage a high-performing team and develop skills.
• Collaborate across product, tech and ops to drive innovation.
• Monitor CX metrics and manage risk and crises.

Skills

Customer service

Data analysis

Cross-functional collaboration

Job description

JINGDONG Logistics, part of JD.com, is seeking a customer service leader in the United Arab Emirates to help shape the future of global supply chain and logistics. You’ll drive customer experience improvements in a technology-driven environment.

You’ll work with smart warehousing, autonomous delivery, and innovative technology, supporting cross-border operations while aligning with a diverse, people-first culture. This role emphasizes collaboration and data-driven decision making.