Client Manager

TALENTMATE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

JINGDONG Logistics, part of JD.com, is seeking a customer service leader in the United Arab Emirates to help shape the future of global supply chain and logistics. You’ll drive customer experience improvements in a technology-driven environment.

You’ll work with smart warehousing, autonomous delivery, and innovative technology, supporting cross-border operations while aligning with a diverse, people-first culture. This role emphasizes collaboration and data-driven decision making.

Qualifications

• Experience in customer service roles.
• Ability to improve customer experience through data-driven decisions.
• Strong collaboration with product, technology and operations.

Responsibilities

• Strategy optimization and execution to improve customer experience.
• Manage a high-performing team and develop skills.
• Collaborate across product, tech and ops to drive innovation.
• Monitor CX metrics and manage risk and crises.

Skills

Customer service

Data analysis

Cross-functional collaboration

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Job Description

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

• Strategy Optimization and Execution: Conduct in-depth analysis of customer needs and industry trends to formulate and implement customer experience improvement strategies. Optimize service processes by addressing high-frequency customer complaints and business pain points through collaboration with business departments to drive process and system optimization, ultimately enhancing customer satisfaction and loyalty.
• Team Management and Talent Development: Oversee team daily operations by establishing performance goals and evaluation mechanisms. Organize business training and skills development programs to build a high-performing collaborative team that meets service standards and achieves performance objectives.
• Business Innovation and Cross-Departmental Collaboration: Monitor industry trends and evolving user needs to explore innovative service models (including omni-channel services and personalized experiences). Partner with product, technology, and operations departments to integrate resources and implement innovative solutions that strengthen business competitiveness.
• Data-Driven Decision Making and Risk Management: Track and analyze customer experience metrics (such as satisfaction scores and response times) to identify improvement opportunities. Implement risk warning mechanisms to manage emergency customer complaints and sudden public opinion crises, mitigating business risks while optimizing operational efficiency.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Job Details

Role Level: Not Applicable
Work Type: Full-Time
Country: United Arab Emirates
City: Dubai
Company Website: http://corporate.jd.com/
Job Function: Customer Service
Company Industry/
Sector: Other