Account Manager

JD.COM; Dubai Emirate; On-site; AED 180,000 - 300,000; Full time

Job summary

JINGDONG Logistics in Dubai seeks a result-driven Customer Development & Sales Professional to acquire enterprise customers and manage strategic accounts in a fast-paced logistics environment. Responsibilities include leading logistics solutions, negotiating contracts, and coordinating with Operations and Product teams to ensure successful project execution and customer satisfaction.

Candidates should have 3+ years in B2B sales within logistics or e‑commerce, with strong market insight and

Qualifications

• Bachelor's degree or above in logistics, supply chain, marketing, international trade, or related fields.
• At least 3 years of experience in B2B sales, key account development, or customer management.
• Experience in logistics, supply chain, e-commerce, or related industries is preferred.
• Proven experience in developing enterprise customers, conducting commercial negotiations, and driving customer acquisition and project implementation.

Responsibilities

• Develop key enterprise customers, including Fortune 500 companies, and achieve sales targets.
• Lead integrated logistics and supply chain solutions and negotiate contracts.
• Manage day-to-day account operations and drive business opportunities.
• Monitor market trends and collaborate with Operations, Product, and Business teams.
• Manage accounts receivable and strengthen long-term customer relationships.

Skills

Communication

Cross-functional collaboration

Customer relationship management

Travel willingness

Education

Bachelor's degree or above in logistics/supply chain/marketing

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

1. Customer Development & Sales Performance

Develop key enterprise customers, including Fortune 500 companies, listed companies, state‑owned enterprises (SOEs), and central state‑owned enterprises (CSOEs). Identify customer needs, develop and execute sales strategies, achieve sales targets and customer acquisition goals, and continuously expand the business.

2. Solution Development & Sales Execution

Develop integrated logistics and supply chain solutions based on customers' procurement and supply chain needs. Lead commercial negotiations, contract signing, and project implementation to ensure effective execution of sales plans and deliver one‑stop logistics solutions.

3. Business Opportunity Development & Customer Management

Continuously identify new business opportunities, manage customer projects and day-to-day account operations, drive business optimization and product adoption, create diversified business application scenarios, and enhance customer engagement and service experience.

4. Market Insight & Cross‑functional Collaboration

Monitor industry trends, market developments, and customer needs, provide timely market insights, and collaborate closely with Operations, Product, and Business teams to ensure the smooth execution of procurement, fulfillment, delivery, after‑sales services, and other business processes.

5. Receivables Management & Customer Relationship Development

Manage accounts receivable for customers with credit terms, ensure timely payment collection, provide ongoing after‑sales support, strengthen long‑term customer relationships, and continuously improve customer satisfaction, loyalty, and business retention.

Qualifications

• Bachelor's degree or above; majors in Logistics, Supply Chain Management, Marketing, International Trade, or related fields are preferred.
• At least 3 years of experience in B2B sales, key account development, or customer management. Experience in logistics, supply chain, e‑commerce, or related industries is preferred.
• Proven experience in developing enterprise customers, conducting commercial negotiations, and independently driving customer acquisition and project implementation.
• Strong market insight, customer needs analysis, and solution design capabilities.
• Excellent communication, coordination, cross‑functional collaboration, and customer relationship management skills.
• Results‑oriented, able to work under pressure, and willing to travel as required for business development.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.