Global Front Desk Specialist - Growth & Perks

Meliá Hotels International; Dubai; On-site; AED 78,000 - 112,000; Full time

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Job summary

ME Dubai, part of Meliá Hotels International, is seeking a Front Office support role to assist the Front Office Supervisor in delivering exceptional guest service across the 24/7 reception.

The role includes managing check-in/check-out, accurate billing, maintaining knowledge of hotel procedures and facilities, coordinating with other departments, and upholding brand standards to maximise guest satisfaction. Night shifts rotate to ensure continuous front desk coverage.

Responsibilities

• Oversee Front Office operations and support the Front Office Supervisor.
• Handle check-in and check-out processes with guest focus and accuracy.
• Process billing and payments, ensuring accuracy and compliance.
• Maintain up-to-date knowledge of hotel procedures and facilities.
• Coordinate effectively with other departments to ensure smooth operations.
• Uphold brand standards, foster internal and external relationships, and identify opportunities for improvement.

Job description

ME Dubai, part of Meliá Hotels International, is seeking a Front Office support role to assist the Front Office Supervisor in delivering exceptional guest service across the 24/7 reception.

The role includes managing check-in/check-out, accurate billing, maintaining knowledge of hotel procedures and facilities, coordinating with other departments, and upholding brand standards to maximise guest satisfaction. Night shifts rotate to ensure continuous front desk coverage.