Global Director, Process Excellence & Partnerships

Aramex; Dubai; Presencial; AED 500.000 - 750.000; Jornada completa

Descripción de la vacante

Aramex seeks a Global Director, Business Process and Partnerships to align critical processes, governance and onboarding across its global network. Based in Dubai or Pune, the role leads enterprise process standards, partner management and customer implementation with a data-driven, Lean Six Sigma mindset.

The role drives performance dialogues, dashboards and cross-functional collaboration to improve quality, efficiency and consistency in service delivery and client onboarding worldwide.

Formación

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Logistics or related discipline; master's degree preferred.
• 15+ years of progressive experience in business process management, operational excellence, transformation, partner management or related field.
• Experience within a Tier 1 global logistics, transportation, supply chain or similarly complex network organisation.

Responsabilidades

• Establish an enterprise business process framework with clear process ownership, standards, controls, documentation and governance routines.
• Assess end-to-end processes to identify inefficiencies, duplication, control gaps and opportunities for simplification or standardization.
• Design and maintain process maps, workflows, procedures, playbooks and decision rights.
• Align process priorities with Aramex strategy, customer commitments and measurable outcomes.
• Define consistent criteria and due-diligence requirements for onboarding partner agents and franchisees.
• Establish operating standards, scorecards and KPIs for partner agents and franchisees.
• Lead structured performance dialogues and improvement plans with partners, franchisees and internal owners.
• Maintain collaborative relationships while ensuring accountability for service, compliance, customer and commercial commitments.
• Establish a consistent global framework for implementing and onboarding new customers.
• Define implementation stages, ownership, controls, readiness criteria, handovers and post-implementation reviews.
• Develop playbooks, documentation and training materials for reliable customer onboarding.
• Partner across Commercial, Operations, Customer Experience, Finance and Technology to improve speed to value.
• Lead the development, implementation and refinement of the Aramex Way as a practical operating framework.
• Champion Lean Six Sigma and DMAIC methods to improve quality, consistency and efficiency.
• Use statistical analysis and root-cause problem solving to implement sustainable improvements.
• Develop standards, playbooks and capability-building that embed disciplined, customer-centric practices.
• Design and facilitate performance reviews with internal teams, partner agents and franchisees.
• Create dashboards highlighting performance, risks, root causes, actions, owners and deadlines.
• Translate network data and customer feedback into prioritised improvement initiatives.
• Track delivery and benefits and share lessons across the network.
• Identify opportunities for digitisation, automation, analytics and responsible AI.
• Lead cross-functional process redesign from diagnosis through implementation and adoption.
• Ensure redesigned processes have clear controls, ownership, training and outcomes.
• Build commitment across geographies through effective change leadership and communication.
• Measurable benefits from improvement, automation and transformation initiatives.
• Effective performance dialogues, action closure and stakeholder satisfaction.

Conocimientos

Lean Six Sigma

Cross-functional leadership

Data analysis

Process governance

Transformation

Educación

Bachelor's degree in Business Administration or related

Master's degree preferred

Descripción del empleo

Aramex seeks a Global Director, Business Process and Partnerships to align critical processes, governance and onboarding across its global network. Based in Dubai or Pune, the role leads enterprise process standards, partner management and customer implementation with a data-driven, Lean Six Sigma mindset.

The role drives performance dialogues, dashboards and cross-functional collaboration to improve quality, efficiency and consistency in service delivery and client onboarding worldwide.