Corporate Excellence Lead: Process Improvement

Dubai Chambers; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

Dubai Chambers seeks a professional to implement the Business Process Management system across the organization and to drive process improvement, reengineering, and organizational development aligned with Dubai Government strategies.

The role covers maintaining ISO certifications, internal audits, and the corporate performance management framework, with responsibility for DGEP and excellence programs and ensuring adherence to policies and procedures. Fluent in Arabic and English is required.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration or a related field.
• Certified Internal ISO 9001 Auditor is preferable.
• Certified Internal ISO 22301 Auditor is preferable.

Responsibilities

• Facilitate service and operation model development for continuous improvement of departmental services, systems, policies, processes and practices.
• Develop the annual service improvement plan, monitor execution and quarterly reporting.
• Support in maintaining ISO IMS (QHSE) certification and related documentation.
• Support Internal QMS Audit functions and plan annual internal/external audits per ISO 9001 requirements.
• Manage and close AFIs and corrective actions from ISO audits.
• Support ISO activities to ensure corporate performance management processes are available.
• Maintain document control and coding per ISO standards.
• Support BPM, process mapping and development of new processes across departments.
• Facilitate process workflow modeling for improvements and automation.
• Review information to ensure outputs meet service levels and conduct maturity assessments.
• Provide input to develop department systems, policies and procedures.
• Ensure compliance with Dubai Chambers policies, SOPs, and procedures.

Skills

Corporate performance management

Business process reengineering

Quality management systems

Project management

Analytical skills

Stakeholder influence

Arabic and English

Education

Bachelor’s degree in Industrial Engineering

ISO 9001 Internal Auditor

ISO 22301 Internal Auditor

Job description

Dubai Chambers seeks a professional to implement the Business Process Management system across the organization and to drive process improvement, reengineering, and organizational development aligned with Dubai Government strategies.

The role covers maintaining ISO certifications, internal audits, and the corporate performance management framework, with responsibility for DGEP and excellence programs and ensuring adherence to policies and procedures. Fluent in Arabic and English is required.