Global Director, Process Excellence & Partnerships

Aramex; Abu Dhabi; Presencial; AED 300.000 - 420.000; Jornada completa

Descripción de la vacante

Aramex is seeking a Global Director, Business Process and Partnerships to align critical processes, governance and customer onboarding across the global network. Based in Dubai or Pune, you will drive Lean Six Sigma initiatives, establish standards and lead cross-functional transformation with partner agents and franchisees.

You will lead performance dialogues, develop playbooks and dashboards, and ensure consistent, high-quality customer implementation while embedding the Aramex Way across

Formación

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, Logistics or related discipline; master's degree preferred.
• 15+ years of progressive experience in business process management, operational excellence, transformation, partner management or a related field.
• Experience within a Tier 1 global logistics, transportation, supply chain or similarly complex network organisation strongly preferred.
• Proven experience leading enterprise-wide, cross-functional transformation across multiple geographies.
• Experience governing partner, franchise, agent or other third-party operating models highly desirable.
• Lean Six Sigma Green Belt or Black Belt certification highly desirable.
• Demonstrated success in high-accountability operational environments, with a dutiful, disciplined and process-oriented approach to execution.
• Ability and willingness to travel across the Aramex network as required.

Responsabilidades

• Establish enterprise business process framework with clear ownership, standards, controls, documentation and governance routines.
• Assess end-to-end processes to identify inefficiencies, duplication, control gaps and opportunities for simplification.
• Design and maintain process maps, workflows, procedures, playbooks and decision rights.
• Align process priorities with Aramex strategy, customer commitments and measurable outcomes.
• Define criteria for evaluating partner agents and franchisees; establish standards, scorecards and KPIs.
• Lead performance dialogues and improvement plans with partners and internal owners.
• Create dashboards highlighting performance, risks, actions, owners and deadlines.
• Translate network data and customer feedback into prioritised improvement initiatives.

Conocimientos

Strategic thinking

Analytical skills

Problem solving

Process oriented

Leadership skills

Influencing skills

Communication skills

Leadership and coaching

Customer oriented

Adaptability

Resilience

Educación

Bachelor's degree in Business Administration / Operations Management / Industrial Engineering / Logistics

Master's degree preferred

Descripción del empleo

Aramex is seeking a Global Director, Business Process and Partnerships to align critical processes, governance and customer onboarding across the global network. Based in Dubai or Pune, you will drive Lean Six Sigma initiatives, establish standards and lead cross-functional transformation with partner agents and franchisees.

You will lead performance dialogues, develop playbooks and dashboards, and ensure consistent, high-quality customer implementation while embedding the Aramex Way across