Global CRM Business Analyst – Drive Schoolwide Solutions

Cognita Schools; United Arab Emirates; Híbrido; AED 180.000 - 240.000; Tempo integral

Resumo da vaga

Cognita is seeking a Business Analyst to shape how CRM works for its global network of schools. You’ll translate business needs into buildable specifications and ensure IT delivers as intended, from the HubSpot rollout to ongoing enhancements.

You’ll gather requirements from CRM and Commercial stakeholders, map processes, maintain a prioritized backlog, and support solution design through UAT across multiple markets and time zones.

Qualificações

• Experience as a Business Analyst or similar role in CRM or customer-data context.
• Ability to write clear functional requirements and acceptance criteria.
• Experience partnering with IT through solution design and UAT.
• Experience managing a requirements backlog and prioritising against a roadmap.
• Degree-level education or equivalent.

Responsabilidades

• Gather and document CRM and Commercial requirements as the intake channel for the CRM product roadmap.
• Map current and future-state processes where a change affects how CRM is used, not just what it does.
• Translate requirements into clear, structured specifications for IT’s Solutions Architect.
• Define acceptance criteria and test scenarios to be validated at UAT.
• Maintain a live, prioritised requirements backlog aligned to the CRM product roadmap.
• Assess business impact and lead fair, structured trade-off conversations when requests compete for the same release.
• Stay involved through solution design and UAT, confirming that what IT builds meets the agreed criteria.
• Keep stakeholders informed of status and decisions, and maintain a central record of requirements and process definitions.

Conhecimentos

Requirements elicitation

Process mapping

Functional specification writing

Backlog management

Stakeholder facilitation

UAT coordination

Formação

Degree-level education or equivalent professional experience

Ferramentas

Jira

Azure DevOps

Confluence

HubSpot

Descrição da vaga

Cognita is seeking a Business Analyst to shape how CRM works for its global network of schools. You’ll translate business needs into buildable specifications and ensure IT delivers as intended, from the HubSpot rollout to ongoing enhancements.

You’ll gather requirements from CRM and Commercial stakeholders, map processes, maintain a prioritized backlog, and support solution design through UAT across multiple markets and time zones.