CRM Solutions Analyst (12-Month Contract)

St. Margaret's Prep

Dubai

Hybrid

AED 180,000 - 240,000

Full time

2 days ago

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Job summary

Cognita is seeking a CRM Business Analyst to shape how our CRM works for schools worldwide. You will translate business needs into buildable specifications, act as the bridge between Commercial and IT, and guide the CRM evolution from HubSpot rollout to ongoing enhancements.

In this 12-month fixed-term role, you’ll collaborate with cross-functional teams across clusters and schools, ensuring delivery aligns with the CRM roadmap while maintaining strong stakeholder communication.

Qualifications

Experience gathering CRM/business requirements and turning them into clear specs.
Ability to map current and future CRM processes with impact on usage.
Experience collaborating with IT through design and UAT.

Responsibilities

Gather and document business requirements from CRM stakeholders for the roadmap.
Map current and future processes where CRM use changes, not just functions.
Translate requirements into structured specs for IT solutions architect.
Define acceptance criteria and test scenarios for UAT.
Maintain a live, prioritised backlog aligned to CRM roadmap.
Lead trade-off discussions when multiple requests compete for releases.
Ensure IT builds meet agreed criteria through design and UAT involvement.