CRM Business Analyst - HubSpot Global Rollout

Cognita; United Arab Emirates; Híbrido; AED 180.000 - 260.000; Jornada completa

Descripción de la vacante

Cognita is a global family of schools seeking a Business Analyst, CRM to shape how our CRM works for schools worldwide. You will drive the CRM capability from HubSpot rollout to ongoing enhancements, liaising with IT, marketing, admissions and regional teams across clusters.

This 12-month fixed-term contract involves gathering requirements, defining acceptance criteria and maintaining a live backlog aligned to the CRM product roadmap.

Formación

• Experience as a Business Analyst or similar requirements-gathering role.
• Strong skills in elicitation, process mapping and writing specs.
• Ability to write unambiguous functional requirements and acceptance criteria.
• Experience partnering with IT through solution design and UAT.
• Experience managing a requirements backlog and prioritising roadmap demands.
• Structured, impartial approach to facilitating trade-off discussions.
• Degree-level education or equivalent professional experience.
• Familiarity with HubSpot or similar CRM data models and configuration.
• Experience with Jira, Azure DevOps or Confluence.
• CRM experience in education or multi-site environments is a plus.

Responsabilidades

• Gather and document CRM business requirements from stakeholders.
• Map current and future-state processes affected by CRM changes.
• Translate requirements into clear, structured IT specifications.
• Define acceptance criteria and test scenarios for UAT.
• Maintain a live, prioritised requirements backlog aligned to CRM roadmap.
• Lead trade-off conversations when release conflicts occur.
• Engage in solution design and UAT to ensure build meets criteria.
• Keep stakeholders informed and maintain a central requirements record.

Conocimientos

Business analysis

Requirements elicitation

Process mapping

Functional specifications

HubSpot knowledge

CRM systems

Jira

Azure DevOps

Confluence

Stakeholder management

Educación

Bachelor's degree or equivalent

Herramientas

HubSpot

Jira

Azure DevOps

Confluence

Descripción del empleo

Cognita is a global family of schools seeking a Business Analyst, CRM to shape how our CRM works for schools worldwide. You will drive the CRM capability from HubSpot rollout to ongoing enhancements, liaising with IT, marketing, admissions and regional teams across clusters.

This 12-month fixed-term contract involves gathering requirements, defining acceptance criteria and maintaining a live backlog aligned to the CRM product roadmap.