CRM Business Analyst

Cognita; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Flexible working across time zones

Job summary

Cognita is seeking a Business Analyst to gather and document CRM-related business requirements, map processes, and translate them into structured specifications for IT. You will help define acceptance criteria for UAT and maintain a central requirements backlog aligned to the CRM roadmap, while facilitating trade-offs with stakeholders.

Ideal candidates have experience in requirements elicitation, process mapping, and collaboration with IT on solution design and UAT, plus a degree or equivalent

Qualifications

• Experience gathering requirements from CRM or commercial stakeholders.
• Strong requirements elicitation and process mapping skills.
• Unambiguous functional requirements and acceptance criteria.
• Experience partnering with IT through solution design and UAT.
• Experience managing and prioritising a requirements backlog.
• Structured, impartial approach to trade-off conversations.
• Degree-level education or equivalent professional experience.

Responsibilities

• Gather and document business requirements from CRM and Commercial stakeholders
• Map current and future-state processes affected by CRM changes
• Translate requirements into structured specifications for IT's Solutions Architect
• Define acceptance criteria and test scenarios for UAT
• Maintain a prioritised requirements backlog aligned to the CRM roadmap
• Assess business impact and facilitate trade-off conversations
• Stay involved through solution design and UAT
• Keep stakeholders informed and maintain a central record of requirements

Skills

Requirements elicitation

Process mapping

Backlog management

Stakeholder communication

UAT awareness

Education

Degree-level education

Tools

Jira

Azure DevOps

Confluence

HubSpot

Salesforce

Job description

Responsibilities

• Gather and document business requirements from CRM and Commercial stakeholders
• Map current and future-state processes affected by CRM changes
• Translate requirements into structured specifications for IT's Solutions Architect
• Define acceptance criteria and test scenarios for UAT
• Maintain a prioritised requirements backlog aligned to the CRM roadmap
• Assess business impact and facilitate trade-off conversations
• Stay involved through solution design and UAT
• Keep stakeholders informed and maintain a central record of requirements

Requirements

• Business Analyst or similar requirements-gathering experience, ideally CRM or commercial
• Strong requirements elicitation and process mapping
• Unambiguous functional requirements and acceptance criteria
• Experience partnering with IT through solution design and UAT
• Experience managing and prioritising a requirements backlog
• Structured, impartial approach to trade-off conversations
• Degree-level education or equivalent professional experience

Preferred Qualifications

• Familiarity with HubSpot or similar CRM data model and configuration
• Experience with Jira, Azure DevOps or Confluence
• Business analysis certification (BCS, IIBA)
• CRM certification (HubSpot, Salesforce)
• Experience in K-12, independent or international education
• Experience supporting large-scale multi-market CRM rollouts

Benefits

• Flexible working across time zones

About the Company

• Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students and 22,000 colleagues.