General Technician ME Dubai

Melia Hotels International; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A global hospitality organization is seeking a dedicated maintenance professional to ensure excellent service and customer experience in their Dubai location. The role involves performing technical maintenance tasks, ensuring compliance, and enhancing guest satisfaction. Candidates should have hotel experience and general technical knowledge. This position offers a dynamic work environment and opportunities for professional development.

Benefits

Loyalty program benefits

Flexible compensation options

Exclusive discounts

Responsibilities

• Perform preventive and corrective maintenance actions in hotel facilities.
• Ensure technical-legal compliance of the hotel.
• Organize outsourced maintenance services.
• Execute strategic service agreements from headquarters.
• Report service orders in the digital maintenance tool.
• Coordinate tasks with other departments.

Skills

English

Hotel experience

General technical knowledge

Job description

The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

Discover some of the benefits we offer :

• My MeliáRewards : Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits : Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

OPERATIONAL TASKS

• Perform preventive and corrective maintenance actions in the facilities of the hotel or business unit as primary care with a range of versatility in the areas of action (electricity, plumbing, carpentry, scope of technical services ...)
• Ensuring the technical-legal compliance of the centre
• Organise outsourced maintenance services for their centre.
• Execute strategic service agreements / projects closed from the HQs.
• Report in the GMAO digital maintenance tool the service orders carried out.
• Request internal and / or external help in the case of not being able to resolve an assigned incident by their own means.
• Coordination of tasks with other departments in the maintenance field.

CUSTOMER EXPERIENCE

• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Deal with customer incidents, communicating the actions taken to the person in charge. Escalate the incident to the person in charge if a solution cannot be found.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events.

REQUIRMENTS

• English
• Hotel experience
• General technical knowledge

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People “, follow us on :

TIKTOK– LINKEDIN – INDEED–GLASSDOOR