General Manager, Luxury Enclave & Butler Services

Wynn Al Marjan Island; United Arab Emirates; Sur place; AED 900 000 - 1 500 000; Plein temps

Avantages offerts par ce poste

Attractive salary in AED

Leave policy

Incentive programs

Employee benefits

Résumé du poste

Wynn Al Marjan Island seeks a General Manager Estates & Suites Enclave Butler Services to lead guest experience and operations for Enclave, an exclusive resort-within-a-resort, overseeing 92 units including Salon Suites, Estates, Apartments and Townhomes with Butler Services. This senior role requires 12+ years in ultra-luxury hospitality, strong leadership, and a background in F&B.

You will drive personalized service, recruit and develop teams, and partner with Gaming and Private Access to

Qualifications

• 12+ years in ultra-luxury hospitality.
• Experience as Hotel Manager or General Manager.
• Strong luxury F&B background essential.
• Experience leading Butler Services or villa operations desirable.
• Integrated resort experience with Gaming and Private Access preferred.
• Proven leadership with coaching and inspiring teams.
• Excellent organizational and communication skills.
• Proficiency in hotel management systems and MS Office.
• Mandarin and Arabic language proficiency preferred.
• Flexibility to work weekends and public holidays.

Responsabilités

• Provide strategic and operational leadership across Enclave and Butler Services.
• Oversee experiences across the Salon Suites Estates Apartments and Townhomes.
• Partner with F&B and Culinary leadership to create bespoke luxury experiences.
• Coordinate with Gaming Private Access and resort departments for arrivals, stays and departures.
• Lead recruitment, development, coaching and succession planning.
• Maintain exceptional quality standards across service delivery and residence readiness.
• Drive guest satisfaction while upholding Wynn Al Marjan Island and Forbes standards.
• Own budgets, revenue, expenditure and workforce planning for profitability.
• Foster an engaged, inclusive, high-performing team culture.
• Monitor luxury hospitality market developments and opportunities.

Connaissances

Leadership

Guest experience

Strategic planning

Staff development

Multilingual (Mandarin/Arabic)

Description du poste

Wynn Al Marjan Island seeks a General Manager Estates & Suites Enclave Butler Services to lead guest experience and operations for Enclave, an exclusive resort-within-a-resort, overseeing 92 units including Salon Suites, Estates, Apartments and Townhomes with Butler Services. This senior role requires 12+ years in ultra-luxury hospitality, strong leadership, and a background in F&B.

You will drive personalized service, recruit and develop teams, and partner with Gaming and Private Access to