General Manager - Cross-Border Healthcare

Dure; Dubai; Hybrid; AED 600,000 - 900,000; Full time

Job summary

VitaFly Consulting FZE in Dubai is seeking a hands-on General Manager to lead business development, partnerships, and operations for a growing cross-border healthcare business. The role focuses on connecting patients, referring doctors, hospitals, insurers and healthcare partners to facilitate access to quality and affordable international medical treatment.

The successful candidate will work closely with the CEO and cross-functional teams to expand referral networks and drive the adoption of a

Qualifications

• Bachelor's or Master's degree required in a related field.
• Experience in healthcare, cross-border or international contexts is a plus.
• Strong communication, negotiation, and problem-solving skills.

Responsibilities

• Develop and manage cross-border healthcare partnerships and business development.
• Coordinate international patient referrals, hospital onboarding, and provider networks.
• Negotiate partnerships, agreements, and onboarding with hospitals, clinics, and insurers.
• Drive patient referrals through partnerships and digital marketing alignment.
• Oversee operational workflows, platform adoption, and patient coordination.
• Lead and coordinate multi-country teams to ensure consistent patient experience.

Skills

Business development

Strategic partnerships

Stakeholder management

Team coordination

Negotiation

Education

Bachelor's or Master's degree in a related field

Job description

General Manager Cross-Border Healthcare

Company: VitaFly Consulting FZE

Employment Type: Full-Time

Experience: 3 To 6 Years

Locations: Mumbai, Delhi, Dubai, Geneva, Lagos, Abuja, Nairobi

Work Mode: Remote, Hybrid

Compensation: Competitive compensation commensurate with the candidates experience skills and expertise Compensation is negotiable for exceptional candidates

Job Summary

We are looking for a hands-on General Manager to lead business development strategic partnerships and operational coordination for a growing cross-border healthcare business. The role focuses on connecting patients referring doctors hospitals insurers and healthcare partners to facilitate access to quality and affordable international medical treatment. The successful candidate will work closely with the CEO and cross-functional teams to expand referral networks develop hospital partnerships improve patient coordination and drive the adoption of a technology-enabled healthcare platform.

Key Responsibilities

1. 1 Healthcare Business Development amp Partnerships: Develop and manage relationships with doctors hospitals clinics insurers corporates healthcare facilitators and other referral partners Drive patient referrals and build strategic partnerships across priority markets particularly in Africa Support partnership negotiations agreements onboarding and ongoing engagement Collaborate with digital marketing teams to support patient acquisition and business growth.
2. 2 International Patient Management amp Operations: Oversee international patient journeys from initial enquiries and treatment planning to travel treatment and post-treatment follow-up Coordinate medical quotations patient approvals visa documentation travel arrangements accommodation hospital coordination insurance approvals billing and payments Establish efficient workflows service standards and escalation mechanisms Step in directly to resolve complex patient cases and operational challenges when required.
3. 3 Hospital Network Development: Expand and manage partnerships with hospitals across India Trkiye the UAE Thailand and other approved destinations Coordinate hospital onboarding commercial agreements treatment quotations and information collection Work with hospitals patients and referring doctors to obtain treatment plans and necessary clarifications Ensure clear documentation of patient cases payment processes and commercial arrangements.
4. 4 Digital Healthcare Platform Adoption: Work with product and technology teams to improve a digital platform supporting patients hospitals doctors insurers and healthcare partners Provide operational feedback participate in platform testing and follow up on agreed development priorities Onboard pilot partners and encourage active platform usage to increase patient referrals Identify opportunities to improve operational efficiency through technology.
5. 5 Business Growth amp Strategy: Research new markets healthcare services and partnership opportunities Support initiatives such as surgical camps telemedicine services post-treatment care and insurance-focused healthcare solutions Evaluate pilot projects and recommend opportunities for expansion Support the implementation of business growth initiatives across international markets.
6. 6 Team Management amp Reporting: Coordinate internal teams and external partners across multiple countries Track patient cases referral partnerships hospital onboarding and business development activities Report performance operational challenges and key risks to the CEO Ensure timely follow-ups accountability and a consistent patient experience.

Key Performance Indicators

1. Growth in active healthcare referral partners and qualified patient referrals
2. Number of successfully coordinated international patient cases and patient satisfaction
3. Expansion and performance of the destination-hospital network
4. Adoption of the digital platform by partners and pilot customers
5. Timely patient coordination operational efficiency and business growth

Required Qualifications & Skills

At least 4 years of relevant experience in healthcare operations, healthcare business development, patient services, or related fields. Strong experience in business development, strategic partnerships, stakeholder management, and team coordination. Excellent communication, negotiation, organisational, and problem-solving skills. Ability to manage strategic responsibilities while contributing directly to operational activities. Comfortable working in a growing business environment with evolving processes. Relevant Bachelor's or Master's degree.

Preferred Qualifications

Experience in medical tourism, international patient management, medical travel, or cross-border healthcare. Experience working with hospitals, doctors, healthcare providers, insurers, or medical facilitators. Medical qualifications such as MBBS, BDS, or MDS will be preferred. Exposure to digital health platforms, telemedicine, or healthcare technology is an advantage. Experience working with international markets, particularly Africa, is desirable.