General Manager

Barcelo Hotel Group; Sharjah; On-site; AED 400,000 - 700,000; Full time

Job summary

Occidental Sharjah Grand, part of Barcelo Hotel Group, seeks a seasoned General Manager to lead all hotel operations in Sharjah. You will drive guest satisfaction, financial results, and a culture of excellence across Front Office, F&B, Housekeeping, Sales & Marketing, Engineering, and HR.

The role requires 8–10 years in hotel leadership, with 3–5 years as GM in full‑service properties, fluency in English, and strong PMS/revenue management skills.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 8–10 years of progressive leadership in hotel operations.
• 3–5 years as a General Manager in a full‑service hotel.

Responsibilities

• Oversee all hotel departments to ensure seamless operations and guest satisfaction.
• Develop and implement strategic plans, budgets, and forecasts to achieve financial targets.
• Monitor KPIs, market trends, and competitor activity to identify growth opportunities.
• Maintain high standards of guest service and quality throughout the hotel.
• Lead and develop a high‑performing team and ensure safety standards.
• Ensure compliance with local regulations and company policies.
• Manage supplier relationships, procurement, and inventory control.
• Represent the hotel to community and stakeholders.
• Implement sustainability initiatives in line with corporate policies.
• Report to regional management on performance and challenges.

Skills

Leadership

Hospitality Operations

Budgeting

Strategic Planning

Revenue Management

PMS Proficiency

English Fluency

Vendor Management

Education

Bachelor in Hospitality Management

Master's degree preferred

Tools

PMS

MS Office

Job description

The 4-star Occidental Sharjah Grand hotel is located in the city of Sharjah, the third largest city in the United Arab Emirates. Just next door to Dubai, this emirate invites you to discover oriental luxury from an authentic and relaxed perspective. Its privileged location, facing the Persian Gulf and with direct access to a private beach, makes the hotel the ideal starting point to enjoy the sea, explore the desert or delve into its extraordinary architectural and artistic heritage.

Recognised by UNESCO as the Cultural Capital of the Arab World, Sharjah combines history and modernity through its museums, traditional souks and majestic mosques. Important landmarks can be found very close to the hotel, such as the Sahara Centre or the Museum of Islamic Civilisation. In addition, the serene atmosphere, large garden areas and sea views of Occidental Sharjah Grand enhance the appeal of an accommodation designed for unique experiences in this fascinating coastal destination.

Occidental Sharjah Grand Hotel: exclusivity in the cultural capital of the Emirates

Its 221 carefully appointed rooms offer an elegant and functional space, where every detail is designed to guarantee an unforgettable stay. Conceived as a Dry Hotel (alcohol is not served), its facilities bring together an attractive range of restaurants and bars, where guests can enjoy themed dinners, Arab cuisine and proposals from other corners of the world. Thanks to the hotel's All-Inclusive programme, visitors can focus on fully enjoying their stay.

Among its main attractions is its status as a hotel with a private beach, providing direct access to the sea, which invites you to rest by the sand and practise a wide range of water activities. The hotel also features a fitness centre and facilities for the youngest, such as an exclusive children's pool and play area, making it a perfect option for families.

Its modern infrastructure, strategic location and the diversity of experiences available to travellers make the Occidental Sharjah Grand a unique destination, capable of combining oriental luxury, culture and fun in one place.

Job Responsibilities

* Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, and Human Resources, to ensure seamless operations and exceptional guest experiences.

* Develop and implement strategic plans, budgets, and forecasts to achieve financial targets, maximize profitability, and optimize operational efficiency.

* Monitor and analyze key performance indicators (KPIs), market trends, and competitor activities to identify opportunities for growth and improvement.

* Maintain high standards of guest service, quality, and cleanliness throughout the hotel, addressing guest feedback and complaints promptly and effectively.

* Lead, motivate, and develop a high-performing team, fostering a positive work environment and promoting employee engagement and retention.

* Ensure compliance with all local regulations, company policies, and health and safety standards.

* Manage supplier relationships, procurement, and inventory control to optimize costs and maintain quality.

* Represent the hotel in the local community and build strong relationships with stakeholders, including government bodies, tourism organizations, and business partners.

* Implement and monitor sustainability initiatives in line with Barceló Hotel Group corporate social responsibility policies.

* Report regularly to regional management on hotel performance, challenges, and opportunities.

Requirements

* Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.

* Minimum of 8-10 years of progressive leadership experience in hotel operations, with at least 3-5 years as a General Manager in a full-service hotel.

* Proven track record of achieving financial targets, improving guest satisfaction, and driving operational excellence.

* Strong understanding of all hotel departmental functions and interdependencies.

* Excellent leadership, communication, interpersonal, and problem-solving skills.

* Demonstrated ability to develop and execute strategic plans, budgets, and forecasts.

* Proficiency in hotel management systems (PMS), revenue management software, and Microsoft Office Suite.

* Fluency in English is essential; proficiency in Arabic or other languages is a significant advantage.

* In-depth knowledge of the hospitality market in Sharjah and the United Arab Emirates is highly desirable.

* Strong analytical skills and the ability to interpret financial data and market trends.

* Commitment to delivering exceptional guest experiences and maintaining high operational standards.