GENERAL HOTEL MANAGER - OCCIDENTAL SHARJAH GRAND
Barcelo Hotel Group
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Benefits offered by this job
Job summary
Barceló Hotel Group busca un/a Director/a General para Occidental Sharjah Grand. Serás responsable del éxito operativo, rendimiento financiero y satisfacción de huéspedes, alineado con estándares y objetivos de Barceló.
Deberás supervisar Front Office, limpieza, F&B, ventas, ingeniería y RR. HR, liderar presupuestos y garantizar cumplimiento normativo y sostenibilidad.
Qualifications
- Titulación universitaria en Hotelería, Administración o similar.
- 8–10 años de experiencia progresiva en operaciones hoteleras, 3–5 años en GM.
- Capacidad para gestionar presupuestos, KPIs y objetivos financieros.
Responsibilities
- Supervisar todos los departamentos del hotel para garantizar operaciones y experiencias de calidad.
- Desarrollar planes estratégicos, presupuestos y pronósticos para cumplir metas financieras.
- Analizar KPIs, tendencias de mercado y competencia para identificar mejoras.
- Mantener altos estándares de servicio y gestionar feedback de huéspedes.
- Liderar y desarrollar un equipo de alto rendimiento y compromiso.
- Garantizar cumplimiento normativo y de seguridad.
- Gestionar proveedores, compras e inventarios para optimizar costos.
- Representar al hotel ante la comunidad y socios.
- Implementar iniciativas de sostenibilidad según Barceló ReGen.
Skills
Education
Tools
Job description
Job Description:
Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.
Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.
Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:
- Royal Hideaway Luxury Hotels & Resorts
- Barceló Hotels & Resorts
- Occidental Hotels & Resorts
- Allegro Hotels
All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterised the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!
As the General Hotel Manager for Occidental Sharjah Grand, you will be responsible for the overall operational success, financial performance, and guest satisfaction of the hotel, ensuring alignment with Barceló Hotel Group standards and objectives.
- Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, and Human Resources, to ensure seamless operations and exceptional guest experiences.
- Develop and implement strategic plans, budgets, and forecasts to achieve financial targets, maximise profitability, and optimise operational efficiency.
- Monitor and analyse key performance indicators (KPIs), market trends, and competitor activities to identify opportunities for growth and improvement.
- Maintain high standards of guest service, quality, and cleanliness throughout the hotel, addressing guest feedback and complaints promptly and effectively.
- Lead, motivate, and develop a high-performing team, fostering a positive work environment and promoting employee engagement and retention.
- Ensure compliance with all local regulations, company policies, and health and safety standards.
- Manage supplier relationships, procurement, and inventory control to optimise costs and maintain quality.
- Represent the hotel in the local community and build strong relationships with stakeholders, including government bodies, tourism organisations, and business partners.
- Implement and monitor sustainability initiatives in line with Barceló Hotel Group corporate social responsibility policies.
- Report regularly to regional management on hotel performance, challenges, and opportunities.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8-10 years of progressive leadership experience in hotel operations, with at least 3-5 years as a General Manager in a full-service hotel.
- Proven track record of achieving financial targets, improving guest satisfaction, and driving operational excellence.
- Strong understanding of all hotel departmental functions and interdependencies.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Demonstrated ability to develop and execute strategic plans, budgets, and forecasts.
- Proficiency in hotel management systems (PMS), revenue management software, and Microsoft Office Suite.
- Fluency in English is essential; proficiency in Arabic or other languages is a significant advantage.
- In-depth knowledge of the hospitality market in Sharjah and the UAE is highly desirable.
- Strong analytical skills and the ability to interpret financial data and market trends.
- Commitment to delivering exceptional guest experiences and maintaining high operational standards.
- Tendrás la oportunidad de trabajar en un entorno de trabajo flexible, colaborativo y responsable, rodeado de los mejores colegas.
- ¿Por qué limitarte a una ubicación cuando puedes desplazarte entre países y trabajar en diferentes áreas de la empresa? En Barceló Hotel Group, te ofrecemos movilidad geográfica y la oportunidad de adquirir conocimientos sobre diversos productos y servicios a lo largo de tu carrera.
- Entendemos que un equipo comprometido y experimentado es esencial para el crecimiento. Por eso tenemos planes de carrera específicos disponibles en diferentes áreas de la empresa, a los que tú puedes unirte.
- Tendrás acceso a los mejores programas de capacitación del mercado, adaptados a tu posición dentro de la empresa. Además, porque creemos firmemente en el desarrollo personal, ofrecemos una amplia gama de actividades de formación abierta a través de nuestra plataforma de e-learning Barceló Campus.
- Te invitamos a explorar Barceló ReGen, nuestra estrategia de sostenibilidad. Esta iniciativa abarca numerosas acciones relacionadas con el desarrollo social, económico y medioambiental en todos los lugares donde nuestra empresa opera. ¡Queremos que te unas a nosotros en nuestro compromiso de construir un futuro mejor!
- Como uno de nuestros mayores desafíos es asegurar tu felicidad, formar parte del equipo del Grupo de Hoteles de Barceló ofrece ventajas y beneficios adicionales, entre ellos:
- 1. Descuentos exclusivos en hoteles y viajes para ti, tu familia y amigos.
- 2. Acceso a una póliza de seguro de salud con numerosas ventajas y condiciones especiales para el grupo Barceló.
- 3. Descuentos con diversas empresas relacionadas con el ocio y el tiempo libre.
- 4. Ofertas especiales con empresas de productos y servicios.
- 5. Acuerdos exclusivos con diferentes escuelas de formación y negocios.
Regular
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