Front Office Team Lead — Guest Experience & Operations

Andaz; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

Andaz Capital Gate Abu Dhabi is seeking a dynamic Team Leader - Front Office to oversee day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role focuses on maintaining the highest hospitality standards while fostering a positive and professional environment for guests and staff.

The ideal candidate will demonstrate strong leadership, customer service passion, and the ability to manage guest interactions, resolve concerns, and drive operational

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field (preferred).
• Minimum 2–4 years of front office experience, including supervisory responsibilities.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Proficiency in MS Office and hotel/property management systems.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Oversee day-to-day operations of the Front Office team.
• Deliver an exceptional guest experience and maintain high hospitality standards.
• Lead and motivate the team, ensuring smooth front desk operations.
• Effectively manage guest interactions, resolve concerns, and drive service excellence.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Problem solving

MS Office

Hotel PMS

Education

Bachelor's degree or diploma in Hospitality Management/Business Administration

Tools

MS Office

Hotel PMS

Job description

Andaz Capital Gate Abu Dhabi is seeking a dynamic Team Leader - Front Office to oversee day-to-day operations of our Front Office team and deliver an exceptional guest experience. This role focuses on maintaining the highest hospitality standards while fostering a positive and professional environment for guests and staff.

The ideal candidate will demonstrate strong leadership, customer service passion, and the ability to manage guest interactions, resolve concerns, and drive operational