Front Office Shift Leader

Citymax Hotels by Landmark Group; Sharjah; On-site; AED 100,000 - 167,000; Full time

Job summary

Citymax Hotels by Landmark Group in Sharjah, UAE, seeks a Front Office Shift Leader to oversee front desk operations on assigned shifts. Arabic-speaking candidates are highly preferred, with a focus on guest satisfaction and smooth shift execution.

You will supervise staff, manage check-ins/check-outs, resolve guest issues, and coordinate with housekeeping and maintenance to meet guest needs while maintaining front desk appearance and preparing shift reports.

Qualifications

• Experience in front office operations preferred.
• Strong leadership and communication skills.

Responsibilities

• Supervise and support front office staff during assigned shifts.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
• Address and resolve guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking situations.
• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.
• Assist in budgeting and financial planning for the front office department.

Skills

Front Office Leadership

Guest Service Excellence

Job description

Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.

Responsibilities

• Supervise and support front office staff during assigned shifts.
• Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
• Address and resolve guest complaints and issues promptly.
• Coordinate with housekeeping and maintenance departments to address guest needs.
• Monitor and maintain the cleanliness and appearance of the front desk area.
• Train and mentor new front office employees.
• Manage room reservations and handle overbooking situations.
• Ensure compliance with hotel policies and procedures.
• Prepare shift reports and communicate effectively with other shift leaders and management.
• Assist in budgeting and financial planning for the front office department.