Front Office Passport Data Entry & Guest Service Specialist

Rotana Hotels; Abu Dhabi; On-site; AED 33,000 - 50,000; Full time

Job summary

Rotana Hotels in Abu Dhabi is seeking a Front Office Data Entry Clerk focused on guest service. You will forward passport information to the Police Department on arrival by email, collect passport copies, and support the concierge with filing and data handling.

The role requires computer and scanner use, maintaining an organized filing system, and up-to-date knowledge of hotel services. You must work swiftly and accurately to ensure data is processed efficiently for all guests.

Qualifications

• Front office data entry responsibilities.
• Ability to forward passport information to Police Department by email.
• Filing and organizing passport copies daily.
• Proficient in using computer and scanner.
• Knowledge of the hotel and services.
• Ability to work with speed and efficiency.

Responsibilities

• Pick up passport copies at the designated area.
• File all passport copies per day and hand it over to the concierge.
• Work with computer and scanner to send all the necessary information.
• Maintain an up to date knowledge of the hotel and services.
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency.
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required.

Skills

Customer service

Data entry

Front desk

Computer literacy

Tools

Scanner

Email

Job description

Rotana Hotels in Abu Dhabi is seeking a Front Office Data Entry Clerk focused on guest service. You will forward passport information to the Police Department on arrival by email, collect passport copies, and support the concierge with filing and data handling.

The role requires computer and scanner use, maintaining an organized filing system, and up-to-date knowledge of hotel services. You must work swiftly and accurately to ensure data is processed efficiently for all guests.