Front Office Leader: Elevate Guest Experience & Revenue

Hilton; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

115+ nights travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Ras Al Khaimah is seeking a Front Office Manager to lead a dedicated team in delivering exceptional hospitality from check‑in to check‑out. You will drive guest satisfaction, manage daily operations, and maintain Hilton service standards in a fast‑paced environment.

You will optimise occupancy and revenue through savvy rate strategies, upselling, and close collaboration with other departments. A proactive leader with strong financial awareness will thrive here.

Qualifications

• Minimum of 2 years’ experience in a Front Office Manager role or equivalent.
• Degree or diploma in Hotel Management or an equivalent qualification.
• Strong leadership and team development skills.
• Solid understanding of revenue management, upselling, and P&L awareness.

Responsibilities

• Oversee Daily Front Office operations to Hilton standards.
• Deliver exceptional guest experiences and recognise VIP guests.
• Maximise occupancy and revenue through rate management and upselling.
• Lead, train, and develop the Front Office team for high performance.
• Ensure compliance with security, health and safety policies.
• Collaborate with other departments to ensure seamless hotel operations.

Skills

Leadership

Guest experience

Commercial awareness

PMS knowledge

IT proficiency

Education

Hotel Management degree or diploma

Tools

Property Management System (PMS)

Job description

Hilton in Ras Al Khaimah is seeking a Front Office Manager to lead a dedicated team in delivering exceptional hospitality from check‑in to check‑out. You will drive guest satisfaction, manage daily operations, and maintain Hilton service standards in a fast‑paced environment.

You will optimise occupancy and revenue through savvy rate strategies, upselling, and close collaboration with other departments. A proactive leader with strong financial awareness will thrive here.