Guest Services & Rooms Controller Lead

Anantara Hotels & Resorts; Dubai; On-site; AED 112,000 - 167,000; Full time

Job summary

Anantara The Palm Dubai Resort invites experienced Front Office professionals to join our luxury resort in Dubai. You will deliver first-class service, assist guests with enquiries, manage check-in/check-out, and coordinate with Housekeeping to ensure seamless guest experiences.

In this role, you will support the Front Office team during busy periods, follow up on guest requests, and maintain accurate records while upholding our brand of warm, Thai-inspired hospitality at a premier beach

Responsibilities

• Deliver prompt, courteous, and professional service to guest satisfaction.
• Assist guests with enquiries, activities, requests, and local information.
• Coordinate room assignments, arrivals, departures, VIPs, and special requests with Housekeeping.
• Monitor room availability and guest movements for efficient allocations.
• Support Front Office during busy periods, including registration and check-out.
• Follow up on guest requests, feedback, complaints, and compliments with timely resolution.
• Maintain effective communication with all departments for seamless service.
• Ensure accuracy of guest records, reports, and procedures, including questionnaires.
• Handle challenging situations professionally in line with resort policies.
• Safeguard guests' belongings and ensure safety and security compliance.
• Maintain a clean, organized work area and project a professional image.
• Participate in training and contribute to a cooperative team environment.
• Perform other duties assigned by management to support operations.

Job description

Anantara The Palm Dubai Resort invites experienced Front Office professionals to join our luxury resort in Dubai. You will deliver first-class service, assist guests with enquiries, manage check-in/check-out, and coordinate with Housekeeping to ensure seamless guest experiences.

In this role, you will support the Front Office team during busy periods, follow up on guest requests, and maintain accurate records while upholding our brand of warm, Thai-inspired hospitality at a premier beach