Guest Experience & Rooms Operations Lead

Minor Hotels; Dubai; On-site; AED 5,000 - 8,000; Full time

Job summary

Anantara The Palm Dubai Resort in Dubai, United Arab Emirates, part of Anantara Hotels & Resorts, is seeking a Front Office team member. The role focuses on delivering exceptional guest service, assisting with inquiries, coordinating arrivals and departures, and supporting reliable operations across departments to ensure a memorable stay.

The ideal candidate will demonstrate strong communication, multitasking, and problem-solving abilities, with a guest-first mindset and a collaborative approach

Qualifications

• Experience in hospitality front desk or guest services preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle guest requests efficiently.

Responsibilities

• Deliver prompt, courteous service to guests to ensure high satisfaction.
• Assist guests with inquiries, activities, and local information.
• Coordinate room assignments, arrivals and departures with housekeeping and other departments.
• Monitor room availability and guest movements for smooth operations.
• Support Front Office during busy periods, including check-in/check-out.
• Follow up on guest requests and feedback for timely resolution.
• Maintain clear communication with all departments for seamless service.
• Ensure accuracy of guest records and reports.

Skills

Guest Service

Front Office

Communication

Team Coordination

Problem Solving

Job description

Anantara The Palm Dubai Resort in Dubai, United Arab Emirates, part of Anantara Hotels & Resorts, is seeking a Front Office team member. The role focuses on delivering exceptional guest service, assisting with inquiries, coordinating arrivals and departures, and supporting reliable operations across departments to ensure a memorable stay.

The ideal candidate will demonstrate strong communication, multitasking, and problem-solving abilities, with a guest-first mindset and a collaborative approach