Front Office Intern: Guest Services & Hospitality Trainee

25Hours Hotels; Dubai; On-site; AED 36,000 - 58,000; Full time

Benefits offered by this job

Complimentary hotel stays (ten nights)

Staff discounts on bars & restaurants

Partner offers across network hotels

Staff events and parties

Job summary

25hours Hotels is seeking a Front Office Associate for its One Central location in Dubai. You will warmly welcome guests, assist with inquiries, and support check-in/check-out while maintaining high service standards.

Responsibilities include handling guest requests, coordinating with departments, and updating guest information in the system under supervision. A positive attitude and strong teamwork are essential for success in this role.

Qualifications

• Pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or related field.
• Good verbal and written communication in English.
• Strong customer service orientation and genuine interest in hospitality.
• Willingness to learn and work in a team.

Responsibilities

• Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.
• Support check-in, check-out, and guest registration procedures.
• Handle guest requests, complaints, and feedback professionally; escalate when necessary.
• Answer calls, respond to inquiries, and direct calls to relevant departments.
• Provide accurate information about hotel services, hours, and local attractions.
• Coordinate with Housekeeping, Reservations, and other departments for timely requests.
• Maintain guest documents and other Front Office records.
• Comply with data protection and hotel policies; maintain grooming standards.
• Participate in briefings, trainings, and daily operations; show teamwork and eagerness to learn.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Education

Diploma or degree in Hospitality Management

Tools

MS Office

Job description

25hours Hotels is seeking a Front Office Associate for its One Central location in Dubai. You will warmly welcome guests, assist with inquiries, and support check-in/check-out while maintaining high service standards.

Responsibilities include handling guest requests, coordinating with departments, and updating guest information in the system under supervision. A positive attitude and strong teamwork are essential for success in this role.