Front Office Intern: Guest-Focused Training & Perks

Accor; Dubai; On-site; AED 28,000 - 39,000; Part time

Benefits offered by this job

Ten nights stay per year for free as a

Employee discounts across Ennismore/25

Job summary

25hours Hotel One Central in Dubai is seeking a hospitality student for part-time Front Office support. You will warmly welcome guests, assist with inquiries, check-in/check-out, and help with registrations while coordinating with housekeeping and reservations to ensure smooth operations.

Ideal candidates are pursuing a Hospitality Management diploma, with strong English communication, customer service orientation, and a professional appearance.

Qualifications

• Currently pursuing a diploma or degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• Previous experience in hotel operations or customer service is an advantage but not required.
• Good verbal and written communication skills in English.
• Strong customer service orientation and a genuine interest in the hospitality industry.
• Positive attitude, willingness to learn, and ability to work effectively in a team.
• Well-groomed, professional, and presentable appearance.
• Good interpersonal skills with guests from diverse backgrounds.
• Basic computer skills and familiarity with Microsoft Office applications.
• Good organizational skills, attention to detail, and multitasking in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays as required by hotel operations.

Responsibilities

• Welcome guests warmly and assist with inquiries, directions, and general information about the hotel and its facilities.
• Support the team with check-in, check-out, and guest registration procedures.
• Assist in handling guest requests, complaints, and feedback professionally, escalating concerns to the appropriate team member when necessary.
• Answer telephone calls, respond to guest inquiries, and direct calls to the relevant departments.
• Provide accurate information about hotel services, facilities, operating hours, and local attractions.
• Assist with room allocation, reservation inquiries, and updating guest information in the hotel system under supervision.
• Coordinate with Housekeeping, Reservations, and other departments to ensure timely guest requests and smooth operations.
• Support the preparation and maintenance of guest documents, reports, and other Front Office records.
• Maintain a professional appearance and follow hotel grooming, hygiene, and service standards.
• Handle guest information confidentially and comply with hotel policies, procedures, and data protection requirements.
• Participate in departmental briefings, training sessions, and daily operational activities.
• Demonstrate a positive attitude, teamwork, and a willingness to learn all aspects of Front Office operations.

Skills

English communication

Customer service

Teamwork

Attention to detail

Basic computer skills

Education

Pursuing a diploma in Hospitality Management

Tools

Microsoft Office

Job description

25hours Hotel One Central in Dubai is seeking a hospitality student for part-time Front Office support. You will warmly welcome guests, assist with inquiries, check-in/check-out, and help with registrations while coordinating with housekeeping and reservations to ensure smooth operations.

Ideal candidates are pursuing a Hospitality Management diploma, with strong English communication, customer service orientation, and a professional appearance.